Customer Success Manager, Fintech API & Partnerships

GTN; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Private health insurance

International exposure

Job summary

GTN is seeking a Customer Success Manager to act as the strategic liaison between API clients and GTN's delivery teams. You will manage onboarding, integration, and ongoing service delivery with a strong focus on client value and satisfaction.

The role blends client relationship management, project coordination, and technical/financial acumen in a hybrid Hong Kong setting. You will advocate for clients, coordinate across Product, Engineering, and Compliance, and identify opportunities to expand

Qualifications

• 3+ years of experience in customer success, client service, or delivery management—fintech, financial services, or technology/SaaS sectors
• Strong understanding of trading, post-trade processes, or capital markets infrastructure
• Familiarity with APIs, RESTful services, and integration workflows
• Excellent stakeholder management and communication skills
• Strong project coordination experience and ability to manage multiple client workstreams
• Proficiency in Jira, Confluence, or similar platforms

Responsibilities

• Serve as the primary point of contact for assigned API clients
• Build strong, long-term relationships that drive satisfaction, trust, and retention
• Coordinate onboarding, integration and configuration of API services
• Manage internal timelines and stakeholders across Product, Engineering, Operations, and Compliance teams
• Track project milestones and resolve issues that may hinder progress
• Develop a deep understanding of our API suite and trading platform
• Act as a knowledge resource for clients on API capabilities, enhancements, and configurations
• Facilitate API testing and post-integration troubleshooting in coordination with support teams
• Monitor service usage, performance trends, and operational KPIs
• Participation in governance frameworks
• Identify upsell/cross-sell opportunities aligned with client goals
• Assist with reporting and issue triage in Jira Service Management (JSM)
• Participate in monthly service reviews and partner alignment sessions
• Advocate for clients internally, ensuring their voice is considered in roadmap planning and service improvement initiatives

Skills

Customer success

Stakeholder management

Project coordination

API knowledge

Fintech domain

Communication skills

Multi-market experience

Tools

Jira

Confluence

Job description

GTN is seeking a Customer Success Manager to act as the strategic liaison between API clients and GTN's delivery teams. You will manage onboarding, integration, and ongoing service delivery with a strong focus on client value and satisfaction.

The role blends client relationship management, project coordination, and technical/financial acumen in a hybrid Hong Kong setting. You will advocate for clients, coordinate across Product, Engineering, and Compliance, and identify opportunities to expand