Customer Success Executive – Software & Fintech Support

Hong Kong Homily Co., Limited; Hong Kong; Vor Ort; HKD 201.000 - 268.000; Vollzeit

Zusammenfassung

Hong Kong Homily Co., Limited is seeking a Customer Service Executive in Hong Kong to greet and assist customers in a professional and friendly manner. The role involves handling calls, scheduling appointments, and following up on inquiries, while resolving basic software-related questions and guiding users through installation of our software and mobile apps.

Ideal candidates are fluent in Cantonese and Mandarin, with strong communication skills and a proactive, team-oriented mindset.

Qualifikationen

• Fluent in Cantonese and Mandarin.
• Excellent communication and people skills.
• Customer service mindset with proactive approach.

Aufgaben

• Welcome and assist customers in a professional and friendly manner.
• Handle incoming calls and support appointment scheduling and follow up on enquiries.
• Resolve customer questions and basic software-related issues.
• Guide customers through installation of software and mobile apps.
• Help customers understand basic functions and day-to-day use of our software.
• Collaborate with the team to deliver a smooth customer experience and high service standards.

Kenntnisse

Cantonese

Mandarin

Customer service

Jobbeschreibung

Hong Kong Homily Co., Limited is seeking a Customer Service Executive in Hong Kong to greet and assist customers in a professional and friendly manner. The role involves handling calls, scheduling appointments, and following up on inquiries, while resolving basic software-related questions and guiding users through installation of our software and mobile apps.

Ideal candidates are fluent in Cantonese and Mandarin, with strong communication skills and a proactive, team-oriented mindset.