Finance Customer Support Specialist — Training Provided

Phillip Securities (HK) Ltd; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Phillip Securities Group is seeking a proactive Customer Service Representative/Officer in Hong Kong to provide high-quality client support via phone, email and chat. The role offers training and exposure to a broad range of financial services, with opportunities to participate in cross-department projects for skill growth.

Key requirements include keen attention to detail, ability to work independently or in a team, and a willingness to learn.

Qualifications

• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Previous experience in customer service is desirable, but not essential. We provide comprehensive training to ensure that you have the skills and knowledge needed to excel in your role
• Fresh graduate is welcome

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate and up-to-date information on products and services
• Resolve customer issues and complaints in a timely and courteous manner
• Collaborate with other departments to ensure customer satisfaction
• Participate in projects that will enhance your skills and knowledge of the financial industry

Skills

Customer service

Communication

Teamwork

Job description

Phillip Securities Group is seeking a proactive Customer Service Representative/Officer in Hong Kong to provide high-quality client support via phone, email and chat. The role offers training and exposure to a broad range of financial services, with opportunities to participate in cross-department projects for skill growth.

Key requirements include keen attention to detail, ability to work independently or in a team, and a willingness to learn.