Customer Services Manager (Customer Services Centre)

BOC Group Life Assurance Company Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

5-day work week

Training & development opportunities

Job summary

BOC Group Life Assurance Company Limited in Hong Kong invites a seasoned life-insurance professional to join our team. A degree or higher with FLMI/ACS is required, plus at least six years in life insurance and three in a supervisory role, with strong customer relationship management experience.

The ideal candidate demonstrates a top-tier customer-service mindset, excellent interpersonal and communication abilities, and meticulous problem-solving and organizing skills.

Qualifications

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS).
• 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience.

Skills

Customer service

Interpersonal skills

Problem solving

Organizing skills

English/Chinese language

Education

Degree or above with FLMI/ACS

Tools

MS Word

MS Excel

Chinese Word Processing

Job description

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
• 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
• Excellent customer-service mindset with effective interpersonal and communication skill
• Patient, attentive to details with good problem solving and organizing skills
• Positive, attentive to details and good organizing skills
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese
• Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

(Data collected will be used for recruitment purpose only.)