Customer Services Manager (Customer Services Centre)

BOC Group Life Assurance Company Ltd; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

BOC Group Life Assurance Company Ltd. seeks a seasoned supervisor to lead the daily operations of its customer service centre in Hong Kong.

The role emphasizes delivering quality, timely service to clients across distribution channels and driving initiatives aligned with strategic goals. The ideal candidate has a strong background in life insurance, solid customer relationship management experience, and proficiency in English and Chinese.

Qualifications

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
• 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
• Pass IIQE exams Paper 1, 3 or equivalent
• Customer-service oriented and good interpersonal skills
• Patient, attentive to details with good problem solving and organizing skills
• Positive and attentive to details
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese

Responsibilities

• Supervise daily operation of the customer service centre to provide quality and timely services to internal and external customers.
• Drive for various initiatives in alignment with the Company’s strategic goals to enhance customer experience and operational efficiency.
• Coordinate with multiple distribution channels and internal teams to ensure seamless service delivery.

Skills

Customer service

Interpersonal skills

Problem solving

Organizing skills

English & Chinese proficiency

Education

Degree or above in relevant disciplines

FLMI

ACS

Tools

MS Word

Excel

Chinese Word Processing

Job description

The incumbent will be responsible for supervising the daily operation of customer service centre to provide quality and timely services to internal and external customers from different distribution channels. The incumbent is also expected to drive for various initiatives in alignment with Company’s strategic goals to enhance customer experience and operational efficiency.

Job Requirements

Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)

6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience

Pass IIQE exams Paper 1, 3 or equivalent

Customer-service oriented and good interpersonal skills

Patient, attentive to details with good problem solving and organizing skills

Positive and attentive to details

Conversant with MS Word, Excel and Chinese Word Processing

Proficient in spoken & written English and Chinese

(Data collected will be used for recruitment purpose only.)