Customer Services Officer (1-Year contract)

BOC Group Life Assurance Company Limited; Hong Kong; On-site; HKD 216,000 - 276,000; Full time

Benefits offered by this job

5-day work week

Attractive remuneration package

Training & development opportunities

Job summary

BOC Group Life Assurance Company Limited is seeking a customer service professional to join its CS center in Hong Kong. You will handle daily operation, inquiries, complaints and feedback with a focus on quality service.

The ideal candidate holds a diploma or above, at least 3 years in life insurance customer relationship management, and is fluent in English and Chinese. Willingness to work overtime and strong organization are essential.

Qualifications

• Diploma or above in relevant disciplines.
• 3 years working experience in life insurance with solid customer relationship management experience.
• CS center working experience is an advantage.
• Excellent customer-service mindset with effective interpersonal and communication skill.
• Able to work independently and willing to work overtime.
• Positive, attentive to details and good organizing skills.
• Proficient in spoken & written English and Chinese.

Responsibilities

• Deliver quality customer services in daily CS center operations.
• Handle enquiries, complaints and feedback from customers.
• Support smooth operation of customer service processes.

Skills

Customer service

Interpersonal communication

Detail-oriented

Organizational skills

Overtime willing

Education

Diploma or above in relevant disciplines

Tools

MS Word

Excel

Chinese Word Processing

Job description

Job Responsibilities

The incumbent will be responsible for delivering quality customer services including but not limited to handling daily operation of CS center, handling enquiries / complaints / feedback of customers, etc.

Job Requirements

• Diploma or above in relevant disciplines
• 3 years working experience in life insurance with solid customer relationship management experience
• CS center working experience is an advantage
• Excellent customer-service mindset with effective interpersonal and communication skill
• Able to work independently and willing to work overtime
• Positive, attentive to details and good organizing skills
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese

Benefits

• We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

(Data collected will be used for recruitment purpose only.)