Senior Customer Services Officer

BOC Group Life Assurance Company Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

5-day work week

Remuneration package

Training & development opportunities

Job summary

BOC Group Life Assurance Company Ltd in Hong Kong is seeking a Customer Service Representative to deliver high-quality service and run the daily operations of the customer service center. You will handle enquiries, complaints, and feedback from customers and banking partners.

The ideal candidate has a diploma or above, insurance qualifications are a plus, and at least 5 years in life insurance with CRM experience, fluent in English and Chinese (Mandarin a plus).

Qualifications

• Diploma or above; professional insurance qualification such as IIQE or FLMI is an advantage.
• 5 years working experience in life insurance with solid customer relationship management experience.
• Preferably with CS center working experience.
• Excellent customer-service mindset with effective interpersonal and communication skill.
• Good team player, able to work independently and willing to work overtime.
• Positive, attentive to details and good organizing skills.
• Conversant with MS Word, Excel and Chinese Word Processing; proficient in English and Chinese; Mandarin a plus.

Responsibilities

• Deliver quality customer services including daily operation of CS center.
• Handle enquiries / complaints / feedback of customers and bank representatives.

Skills

Customer service

Interpersonal skills

Communication

Team player

Overtime

Education

Diploma or above

IIQE

FLMI

Tools

MS Word

Excel

Chinese Word Processing

Job description

The incumbent will be responsible for delivering quality customer services including but not limited to daily operation of CS center, handling enquiries / complaints / feedback of customer and bank representatives.

Job Requirements:

Diploma or above (holding professional insurance qualification such as IIQE, FLMI is definitely an advantage)

5 years working experience in life insurance with solid customer relationship management experience

Preferably with CS center working experience

Excellent customer-service mindset with effective interpersonal and communication skill

Good team player, able to work independently and willing to work overtime

Positive, attentive to details and good organizing skills.

Conversant with MS Word, Excel and Chinese Word Processing

Proficient in spoken & written English and Chinese

Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities.

(Data collected will be used for recruitment purpose only.)

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