Customer Services Manager (Customer Services Centre)

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 300,000 - 600,000; Full time

Job summary

Bank of China (Hong Kong) Limited in Hong Kong is seeking a full-time professional for the Customer Services & Policy Administration Department. The role requires a Bachelor’s degree or above with professional insurance qualifications (FLMI, ACS) and at least six years’ life-insurance experience, including supervisory exposure, with strong customer relationship management.

The candidate should have an excellent customer-service mindset, outstanding interpersonal and communication skills, and be

Qualifications

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS).
• 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience.
• Excellent customer-service mindset with effective interpersonal and communication skill.
• Patient, attentive to details with good problem solving and organizing skills.
• Positive, attentive to details and good organizing skills.
• Conversant with MS Word, Excel and Chinese Word Processing.
• Proficient in spoken & written English and Chinese.
• Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset.

Skills

Insurance qualifications

Supervisory experience

Customer service

Interpersonal skills

Communication

MS Word

Excel

Chinese Word Processing

Bilingual English/Chinese

Education

Bachelor's degree

Tools

MS Word

Excel

Chinese Word Processing

Job description

Job No.: 500192
Employment Type: Full time
Departments: Customer Services & Policy Administration Department
Job Functions: Customer Services

Job Requirements:

• Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
• 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
• Excellent customer-service mindset with effective interpersonal and communication skill
• Patient, attentive to details with good problem solving and organizing skills
• Positive, attentive to details and good organizing skills
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese
• Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

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## More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Employment Term

• 全職

Education

• 學士