CUSTOMER SERVICES ASSOCIATE / OFFICER

Rifa Securities Limited; Hong Kong; On-site; HKD 190,000 - 290,000; Full time

Job summary

EVER TOPRICH LIMITED in Hong Kong seeks a Customer Services Assistant / Remittance Assistant to handle client enquiries and support onboarding, KYC, AML checks and documentation.

The role requires a degree, English proficiency with Cantonese and Putonghua, and strong PC skills. Office locations include Admiralty/Central & Western District and Wong Chuk Hang, Southern District. The company values teamwork and professional service.

Qualifications

• Bachelor's degree or above with 0-2 year(s) relevant experiences.
• Holder of SFC RA1/RA2 licenses or passed HKSI Licensing Examination Paper 1, 7, 8 and 9 is an advantage.
• Good command of both written and spoken English; fluent in Cantonese and Putonghua is a must.
• Proficiency of PC skills (MS Office and Chinese word processing)
• Details oriented and communication skills
• Good team player, initiative, responsibility, able to work independently and under pressure and willing to learn

Responsibilities

• Handle client enquiries via phone, email, live chat and face to face meetings on account opening, trading platform and market information
• Assist account-opening process, perform KYC and AML checking, CDD reviewing, name screening, CRS and FATCA procedures
• Responsible for client documents maintenance and filing
• Handle customer feedback and complaints with high service standard to retain existing customers and attract new clients
• Be a team player and collaborate with other departments to manage customer feedback
• Participate in different ad hoc projects as assigned by Team Head

Skills

English proficiency

Cantonese

Putonghua

MS Office

Chinese word processing

Communication skills

Education

Bachelor's degree or above

Job description

Handle client enquiries via phone, email, live chat and face to face meetings on account opening, trading platform and market information

Assist account-opening process, perform KYC and AML checking, CDD reviewing, name screening, CRS and FATCA procedures

Responsible for client documents maintenance and filing

Handle customer feedback and complaints with high service standard to retain existing customers and attract new clients

Be a team player and collaborate with other departments to manage customer feedback

Participate in different ad hoc projects as assigned by Team Head

About you

Bachelor's degree or above with 0-2 year(s) relevant experiences

Holder of SFC RA1/RA2 licenses or passed HKSI Licensing Examination Paper 1, 7, 8 and 9 is an advantage

Good command of both written and spoken English; fluent in Cantonese and Putonghua is a must

Proficiency of PC skills (MS Office and Chinese word processing)

Details oriented and communication skills

Good team player, initiative, responsibility, able to work independently and under pressure and willing to learn

Customer Services Assistant / Remittance Assistant

Admiralty, Central and Western District, HK

EVER TOPRICH LIMITED

Wong Chuk Hang, Southern District, HK

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service representative?
• What is your highest level of education?
• How would you rate your English language skills?
• Which of the following SFC Licenses do you hold?