Customer Services Officer

SDIC Securities International Financial Holdings Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

SDIC Securities International Financial Holdings Limited is seeking a detail-oriented banking professional to support the sales team and client on-boarding. You will perform KYC/AML checks, conduct ongoing CDD, and assist front office with inquiries and credit reviews.

Fluency in English and Chinese (Cantonese & Mandarin) is essential. The role requires a Bachelor’s degree in Finance with at least 1 year of relevant banking experience and strong MS Office skills.

Qualifications

• Bachelor’s degree in Finance or related field.
• Minimum 1 year of relevant experience in banking or financial institutions is preferable.
• SFC (Type 1 & 2) Licensed holder is preferred or required.
• Good analytical, reporting, and communication skills.
• Proficiency in English and Chinese (Cantonese & Mandarin).

Responsibilities

• Provide support to the sales team and assist in cultivating client relationships.
• Handle account opening for individuals and corporates per SFC rules and internal guidelines.
• Perform KYC and AML checks and conduct ongoing CDD reviews and name screening.
• Assist in responding to inquiries and support front office and business units.
• Respond to client inquiries via email and hotline.
• Assist in margin calls and credit reviews to monitor creditworthiness.
• Prepare regular management reports and assist in writing official documents.
• Participate in ad hoc assignments and projects as required.

Skills

KYC/AML checks

Customer service

Reporting

Education

Bachelor’s degree in Finance

Tools

MS Office

Job description

Provide support to sales team, assist in cultivating long-term relationship with customer

Handle individual and corporate account opening in accordance with SFC regulatory requirements and internal guidelines

Perform KYC and AML checking, conduct on-going CDD review and name screening

Handle and follow up internal / external enquires and provide support to front office and business units in a timely and professional manner

Handle client inquiries via email and CS hotline

Assist in conducting margin call, credit review for assessing and monitoring customers’ credit worthiness

Compile regular reports for management review

Assist in writing official documents or reports

Participate in ad hoc assignments / projects as required

Requirements:

Bachelor’s degree in Finance, Business-related field.

Minimum 1 years relevant experience in banking or financial institutions is preferable

SFC (Type 1 & 2) Licensed holder

Good analytical skills, report writings, and communication skills

Strong self-motivation, multitasking abilities, ability to work under pressure

Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc) and Chinese word processing

Self-motivated, able to work independently and customer oriented

Fluent in both written and spoken English and Chinese (Cantonese & Mandarin)