Customer Care & Order Fulfillment Specialist

Zuellig Pharma; Hong Kong; Sur place; HKD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Inclusive work culture

Total Rewards program

Career development opportunities

Healthcare benefits

Résumé du poste

Zuellig Pharma in Hong Kong is seeking a detail‑oriented Order Processing Assistant to support sales accounts. You will handle incoming inquiries, enter orders, verify accuracy, track deliveries, and maintain records to ensure timely fulfillment.

The role suits a fresh F.5 graduate with 1–2 years’ experience who is customer‑oriented, a team player, and able to work under pressure. SAP experience and a proactive attitude are a plus, with opportunities to grow in a leading healthcare solutions

Qualifications

• F.5 graduate or above with 1–2 years of working experience.
• Customer-oriented, enthusiastic, team player with good telephone skills.
• Self-motivated, able to work under pressure and tight schedules.

Responsabilités

• Handle incoming call / email / fax for the assigned accounts.
• Follow‑up and monitor the whole process of ordering, eg. order entry, delivery follow up, goods return request, credit note entry with different parties.
• Act as a contact point of Sales Team and Customers for ordering arrangement and account maintenance.
• Any other operational duties or ad hoc project as assigned.

Connaissances

Customer service

Telephone skills

Team player

Under pressure

Formation

F.5 graduate

Outils

SAP

Description du poste

Zuellig Pharma in Hong Kong is seeking a detail‑oriented Order Processing Assistant to support sales accounts. You will handle incoming inquiries, enter orders, verify accuracy, track deliveries, and maintain records to ensure timely fulfillment.

The role suits a fresh F.5 graduate with 1–2 years’ experience who is customer‑oriented, a team player, and able to work under pressure. SAP experience and a proactive attitude are a plus, with opportunities to grow in a leading healthcare solutions