Customer Service & Operations Agent (Evening/Overnight/Weekend Shifts)

PayDynamic Holding Limited; Hong Kong; Remote; HKD 134,000 - 201,000; Full time

Job summary

PayDynamic Holding Limited is seeking responsible and detail-oriented Customer Service & Operations Agents for a work-from-home role covering evening and overnight shifts, including weekends and Hong Kong public holidays. Both full-time and part-time applicants will be considered.

Successful candidates will handle client support, review cases, perform checks, and coordinate with internal teams to ensure timely, high-quality service delivery while working remotely from home.

Qualifications

• Minimum 1 year of relevant experience in client servicing, operations support or related fields.
• Proficiency in English and Chinese; Cantonese and Mandarin spoken.
• Stable internet connection and a suitable home working environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Handle client enquiries and service requests professionally, responsively and promptly.
• Provide solutions to clients on day-to-day service matters.
• Review cases and perform operational checks according to procedures.
• Maintain accurate records of client communications and cases.
• Follow up on outstanding matters and update on task progress.
• Identify and report potential risks or urgent cases promptly.
• Coordinate with internal teams to resolve client inquiries and operational matters.
• Maintain clear communication with supervisors and team while working remotely.
• Support daily operations and ad-hoc administrative tasks.

Skills

Client servicing

Operations support

Communication skills

Problem-solving

Self-motivated

Attention to detail

Independent worker

Education

Higher Diploma/Associate Degree or above in related fields

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

We are looking for responsible, detail-oriented and self-motivated Customer Service & Operations Agents to join our team. Successful candidates will be responsible for providing professional client support, handling daily service requests, reviewing cases, performing operational checks and coordinating with internal teams to ensure timely and high-quality service delivery. This is a work-from-home role covering evening and overnight shifts, including weekends and Hong Kong public holidays. Both full-time and part-time applicants will be considered.

Key responsibilities

Handle client enquiries and service requests in a professional, responsive and timely manner.

Provide appropriate support and practical solutions to clients on day-to-day service matters.

Review cases and perform operational checks according to internal procedures.

Maintain accurate records of client communications, cases, service actions and follow-up items.

Follow up on outstanding matters and provide timely updates on task progress and client issues.

Identify, report and elevate potential risks, service exceptions or urgent cases promptly.

Coordinate with internal teams to resolve client enquiries and operational matters.

Maintain clear and proactive communication with supervisors and team members while working remotely.

Support daily operations, administrative tasks and other ad-hoc duties as assigned.

About you

Willing to work shifts, mainly covering evening, overnight, weekend and Hong Kong public holiday shifts.

Higher Diploma, Associate Degree or above, preferably in Operations Management, Business Administration, Business Management, Hospitality or a related discipline.

Minimum 1 year of relevant experience in client servicing, operations support, customer service or related fields is preferred.

Experience in handling operational data, checking records, payment matching, billing support or basic reconciliation will be an advantage but not essential.

Good command of written English and Chinese, with good spoken Cantonese and Mandarin.

Good communication and problem-solving skills, with the ability to provide timely responses and updates during working hours.

Self-motivated, disciplined and able to work independently under a work-from-home arrangement.

Detail-minded, responsible, patient, responsive and comfortable working with figures, systems and records.

Must have a stable internet connection and a suitable home working environment.

Proficient in Microsoft Office applications, including Word, Excel and Outlook.