Customer Service Officer

ACTS Consulting Co; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

ACTS Consulting Co in Hong Kong is seeking a diligent Sales Administrator to support the sales team by handling inquiries, quotations, orders and maintaining related databases. The role requires strong organization, clear communication, and the ability to perform under pressure in a fast-paced environment.

You will coordinate quotations, sales orders, contracts and purchase orders, assist in reporting, date management, and deliver excellent customer service through email, phone, and other

Qualifications

• Proven Work experience as a sales administrator or sales support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Excellent organizational and multitasking skills
• A team player with high level dedication
• Ability to work under strict deadlines
• Excellent command of written and spoken Chinese and English

Responsibilities

• Respond to customer inquiries, processing quotations, orders and maintaining sales-related databases
• Process quotation, sales orders, contracts and purchase orders etc.
• Assist in reporting and date management
• Provide excellent customers service, Communication channels through various medium including email, phone and communication application

Skills

CRM software

MS Office

MS Excel

Organizational skills

Multitasking

Communication skills

Team player

Deadline-driven

Bilingual Chinese & English

Tools

CRM software

MS Office

MS Excel

Job description

Supporting the sales team by responding to customer inquiries, processing quotations, orders and maintaining sales-related databases

Requiring strong organizational and communication skills, attention to detail and ability to work effectively in a fast-paced environment

Process quotation, sales orders, contracts and purchase orders etc.

Assist in reporting and date management

Provide excellent customers service, Communication channels through various medium including email, phone and communication application

Requirements and skill:

Proven Work experience as a sales administrator or sales support agent

Hands on experience with CRM software and MS Office (MS Excel in particular)

Excellent organizational and multitasking skills

A team player with high level dedication

Ability to work under strict deadlines

Excellent command of written and spoken Chinese and English