Customer Service Officer

Ennovate Company Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Ennovate Company Limited, Hong Kong's leading premium women-care and fertility medical service provider, seeks a positive Customer Service Officer to manage client relations and bookings. You will deliver high-quality support, propose personalized medical services, and assist with sales activities to drive client engagement.

The role requires at least a Higher Diploma or equivalent, 3 years in medical/aesthetics experience, and fluent English, Cantonese, and Mandarin.

Qualifications

• Higher Diploma/Associate Degree or above in any disciplines.
• At least 3 years of working experience in medical or aesthetics industry preferred.
• Good communications skills and command of English, Cantonese and Mandarin.
• Immediate availability highly preferred.

Responsibilities

• Deliver excellent customer service and maintain high level of customer satisfaction.
• Provide a proactive and sincere clinic visit experience to clients.
• Handle prospective clients' calls, enquiries and bookings.
• Provide personalized medical service proposals to prospective clients.
• Assist the company in handling all aspects of sales functions to customers.
• Perform any other duties as assigned by the supervisor.

Skills

Customer service

Communication skills

Multilingual EN/Cantonese/Mandarin

Education

Higher Diploma/Associate Degree or above

Tools

MS Word

MS Excel

Job description

We are the largest premium women-care and fertility medical service provider in Hong Kong, looking for a positive and result-driven Customer Service Officer to manage our customer relations.

Job Duties

• Deliver excellent customer service and maintain high level of customer satisfaction
• Provide a pro-active and sincere clinic visit experience to our clients
• Handle prospective clients' calls, enquiry and booking
• Provide personalized medical service proposal to prospective clients
• Assist the company to handle all aspects of sales functions to customers
• Perform any other duties as assigned by the supervisor

Requirements

• Higher Diploma/Associate Degree or above in any disciplines
• At least 3 years of working experience in medical or aesthetics industry is preferrable
• Good communications skills and good command of English, Cantonese and Mandarin
• Good PC knowledge in MS Word, Excel and Chinese Processing
• Immediate available is highly preferred

We offer an attractive remuneration package to the right candidate.

Information collected is for recruitment purpose only. All applications will be treated strictly confidential.