Receptionist

Blue Care Medical Services Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Blue Care Medical Services Ltd. is seeking a Reception & Patient Services professional in Hong Kong to welcome patients, manage appointments, and support clinic operations with a courteous, patient-centered approach.

You will handle calls, verify information, assist with billing, and ensure smooth patient flow in a fast-paced clinic, collaborating with medical staff to deliver reliable care.

Qualifications

• Secondary/High school diploma or equivalent; healthcare admin certification is a plus.
• Previous experience in a medical office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and Clinic Solution software.
• Knowledge of medical terminology and insurance processes is an advantage.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Maintain an organized and efficient reception area.
• Handle emails from external bookings.
• Collect and verify patient information and insurance details.
• Process patient check-ins and check-outs accurately.
• Assist with billing and payment processing as needed.
• Manage medical records and ensure confidentiality.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle administrative tasks such as filing, faxing, and data entry.
• Maintain inventory of office supplies and order as necessary.
• Assist in drug dispensing under supervision of licensed staff, ensuring accuracy.
• Address patient complaints with empathy and professionalism.
• Cantonese speaker

Skills

Cantonese speaker

Customer service

Communication skills

Multitasking

Education

Secondary/High school diploma

Tools

MS Office

Clinic Solution

Job description

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for quality care to patients in a clinic or outpatient facility and assistance to physicians during examinations and treatments.

Find your 'Better' at Blue Care

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for quality care to patients in a clinic or outpatient facility and assistance to physicians during examinations and treatments.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Key Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Maintain an organized and efficient reception area.
• Handle emails from external bookings
• Collect and verify patient information and insurance details.
• Process patient check-ins and check-outs accurately.
• Assist with billing and payment processing as needed.
• Manage medical records and ensure confidentiality.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle administrative tasks such as filing, faxing, and data entry, and the tasks assigned by Clinic Manager.
• Maintain inventory of office supplies and order as necessary.
• Assist in drug dispensing under the supervision of licensed medical staff, ensuring accuracy and compliance with regulations.
• Address patient complaints and concerns with empathy and professionalism.
• Cantonese speaker

Qualifications

• Secondary/ High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a medical office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficient in using office equipment and software (e.g., MS Office, Clinic Solution).
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of medical terminology and insurance processes is an advantage.
• Cantonese speaker

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.