Customer Service Officer

Acts Consulting Co. 毅知顧問公司; Hong Kong; On-site; HKD 156,000 - 234,000; Full time

Job summary

CPJobs International is seeking a Customer Service Officer to support the sales team by handling inquiries, quotations, orders and related databases. The role emphasizes strong organization, communication, and accuracy in a fast-paced environment.

Candidates should have experience with CRM systems and MS Office, particularly Excel, and be fluent in English and Chinese, with a teamwork mindset and the ability to work under tight deadlines.

Qualifications

• Proven work experience as a sales administrator or sales support agent.
• Hands on experience with CRM software and MS Office (MS Excel in particular).
• Excellent organizational and multitasking skills.
• A team player with high level dedication.
• Ability to work under strict deadlines.
• Excellent command of written and spoken Chinese and English.

Responsibilities

• Supporting the sales team by responding to customer inquiries, processing quotations, orders and maintaining sales-related databases.
• Requiring strong organizational and communication skills, attention to detail and ability to work effectively in a fast-paced environment.
• Process quotation, sales orders, contracts and purchase orders etc.
• Assist in reporting and date management.
• Provide excellent customers service, Communication channels through various medium including email, phone and communication application.

Skills

CRM software

MS Excel

Organizational skills

Multitasking

Team player

Ability to meet deadlines

Chinese & English communication

Tools

MS Office

Job description

Customer Service Officer

Job Description

• Supporting the sales team by responding to customer inquiries, processing quotations, orders and maintaining sales-related databases

• Requiring strong organizational and communication skills, attention to detail and ability to work effectively in a fast-paced environment

• Process quotation, sales orders, contracts and purchase orders etc.

• Assist in reporting and date management

• Provide excellent customers service, Communication channels through various medium including email, phone and communication application

Requirements and skill:

• Proven Work experience as a sales administrator or sales support agent

• Hands on experience with CRM software and MS Office (MS Excel in particular)

• Excellent organizational and multitasking skills

• A team player with high level dedication

• Ability to work under strict deadlines

• Excellent command of written and spoken Chinese and English