Customer Service Officer

UX Securities Limited; Hong Kong; On-site; HKD 180,000 - 360,000; Full time

Job summary

UX Securities Limited, a Hong Kong-based fintech securities firm, seeks a professional Customer Service Officer to serve high-net-worth clients and drive exceptional account support.

You will act as the bridge between clients and internal teams, handling onboarding, documentation, and cross-border coordination in English and Mandarin, while optimizing service standards for international markets.

Qualifications

• Bachelor’s degree in Business, Finance, Communications, or related discipline.
• Native English with exceptional written and verbal communication.
• Highly fluent Mandarin with experience in Mandarin-speaking contexts.
• Excellent interpersonal skills and client-first mindset.
• Experience in fintech or securities client service is a plus.

Responsibilities

• Serve as main point of contact for international and regional clients via phone, email, and messaging.
• Facilitate onboarding, account maintenance, documentation verification, and inquiry handling.
• Coordinate with internal teams in English and Mandarin to meet client needs.
• Refine customer service workflows and collect client feedback to raise service standards.

Skills

English fluency

Mandarin fluency

Client relations

Communication skills

Education

Bachelor's degree

Tools

CRM systems

Job description

We are seeking a highly professional and dynamic Customer Service Officer to join our team . This role acts as the primary bridge between our firm and global high-net-worth clients, delivering exceptional account support and service.

Client Engagement & Relationship Management: Serve as the main point of contact for international and regional clients, providing high-touch customer support via phone, email, and digital messaging platforms.

Account Servicing: Facilitate seamless client onboarding, account maintenance, documentation verification, and trade/settlement inquiry handlings.

Cross-Border & Cross-Functional Coordination: Proficiently engage with clients in both English and Mandarin to understand their needs, and effectively articulate and align these requirements with internal operational and product teams to drive efficient cross-functional execution.

Client Experience Optimization: Assist in refining customer service workflows, collecting client feedback, and tailoring service standards to meet international market expectations.

Education & Experience: Bachelor’s degree in Business, Finance, Communications, or a related discipline.

Native in English (exceptional written and verbal communication skills required).

Highly fluent in spoken and written Mandarin with proven experience working or interacting in a Mandarin-speaking cultural context.

Soft Skills: Excellent interpersonal skills, high cultural sensitivity, strong problem-solving agility, and a strong client-first mindset.

About UX Securities Limited

UX Securities Limited is a Hong Kong-based Fintech securities firm redefining global investing through tech innovation.

Licensed & Compliant: SFC-licensed (Types 1, 4, 9) and HKEX Exchange Participant, offering full securities and asset management services under a robust framework.

Proprietary Trading Platform: Building a high-concurrency, low-latency electronic trading system to deliver a seamless, intelligent experience for global high-net-worth clients.

Tech-Driven Culture: Product- and tech-first. Join cross-disciplinary talent in building next-generation financial infrastructure.