Global HNW Client Services Specialist (Mandarin/English)

UX Securities Limited; Hong Kong; On-site; HKD 180,000 - 360,000; Full time

Job summary

UX Securities Limited, a Hong Kong-based fintech securities firm, seeks a professional Customer Service Officer to serve high-net-worth clients and drive exceptional account support.

You will act as the bridge between clients and internal teams, handling onboarding, documentation, and cross-border coordination in English and Mandarin, while optimizing service standards for international markets.

Qualifications

• Bachelor’s degree in Business, Finance, Communications, or related discipline.
• Native English with exceptional written and verbal communication.
• Highly fluent Mandarin with experience in Mandarin-speaking contexts.
• Excellent interpersonal skills and client-first mindset.
• Experience in fintech or securities client service is a plus.

Responsibilities

• Serve as main point of contact for international and regional clients via phone, email, and messaging.
• Facilitate onboarding, account maintenance, documentation verification, and inquiry handling.
• Coordinate with internal teams in English and Mandarin to meet client needs.
• Refine customer service workflows and collect client feedback to raise service standards.

Skills

English fluency

Mandarin fluency

Client relations

Communication skills

Education

Bachelor's degree

Tools

CRM systems

Job description

UX Securities Limited, a Hong Kong-based fintech securities firm, seeks a professional Customer Service Officer to serve high-net-worth clients and drive exceptional account support.

You will act as the bridge between clients and internal teams, handling onboarding, documentation, and cross-border coordination in English and Mandarin, while optimizing service standards for international markets.