Customer Service Engineer

Giesecke+Devrient; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Giesecke+Devrient in Hong Kong is seeking a motivated individual for banknote processing systems. Responsibilities include installation, maintenance, and customer service. Candidates should have a degree or diploma in engineering, with fresh graduates welcome. Strong communication skills in English and Chinese are essential. This role offers opportunities to engage with new product launches and manage service documentation efficiently.

Qualifications

• Degree or Diploma holder in Mechanical/Electronic/Electrical Engineering or equivalent.
• Fresh graduates are welcome to apply.
• Aggressive, self-motivated and able to work independently.
• Good communication skills and computer literacy.

Responsibilities

• Be responsible for banknote processing systems' installation.
• Provide service maintenance and after-sales services.
• Handle inquiries and complaints from customers.
• Manage and implement preventive and corrective maintenance programs.

Skills

Good communication skill

Coordination

Time management

Fluent in English

Fluent in Chinese

Self-motivated

Education

Degree or Diploma in Mechanical/Electronic/Electrical Engineering

Tools

Computer knowledge

Job description

Responsibilities

• Be responsible for banknote processing systems’ installation
• Provide service maintenance and after sales services for banknote processing systems
• Handle inquiries and complaints from customers
• Provide support on new product launch, demo and product presentation
• Be responsible for service documentations (service report and spare parts transaction)
• Spare parts inventory management and control
• Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
• Conduct fault analysis and formulate maintenance and improvement plan
• Compile management report and propose recommendations for service enhancement
• Audit and facilitate the implementation of service support to comply with safety requirements
• Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management.

Qualifications

• Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent
• Fresh graduates are welcome to apply, suitable candidates may be considered as Assistant Customer Service Engineer
• Aggressive, self-motivated and able to work independently
• Good communication skill, coordination and time management skill
• Fluent in speaking and writing English and Chinese
• Good Computer knowledge and literacy