Customer Service Coordinator - Global Logistics - Up to 25k

Michael Page; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

12 days annual leave

Discretionary bonus

Group medical

Job summary

Michael Page is seeking a Customer Service Coordinator in Hong Kong for a newly created role within the expanding team. You will manage orders from placement to delivery, coordinate international ocean shipments and liaise with overseas agents and service partners.

The ideal candidate has at least 2 years in freight or logistics, is fluent in English with Cantonese, and possesses strong Excel skills with a proactive, customer-focused mindset. Immediate availability is preferred.

Qualifications

• 2+ years of customer service experience in freight forwarding or logistics.
• Fluent in English with conversational Cantonese; additional South Asian language is a plus.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage orders end-to-end from placement to final delivery.
• Coordinate international ocean shipments and liaise with overseas agents.
• Book shipments and work with carriers to ensure timely fulfilment.
• Monitor shipment progress and provide customers with status updates.
• Handle enquiries and escalations with effective solutions.
• Identify customer needs and support service improvements.

Skills

Customer service

Communication

Excel

Attention to detail

Relationship building

Proactive mindset

Education

Higher Diploma or Degree in Logistics/SCM/Transportation

Tools

Microsoft Excel

Job description

• 5 Days work
• Newly created role within an expanding Hong Kong team

About Our Client

Our client is a well-established international logistics and supply chain solutions provider with a strong presence across global markets. The company offers a broad range of freight and logistics services, supporting customers through its extensive international network.

Job Description

As a Customer Service Coordinator, your main responsibilities will include:

• Manage customer orders throughout the end-to-end shipment process, from order placement through to final delivery.
• Coordinate international ocean shipments and liaise closely with overseas agents and service partners.
• Manage shipment bookings and work with carriers to ensure smooth and timely order fulfilment.
• Monitor shipment progress, maintain accurate records and provide customers with timely status updates.
• Handle customer enquiries, operational issues and escalations, providing effective and timely solutions.
• Identify customer needs and supply chain challenges, and support initiatives to improve service efficiency and customer experience.
• Build and maintain strong relationships with key customers, overseas agents and internal stakeholders.
• Monitor service performance and support continuous improvement across customer service and shipment operations.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Immediate availability is highly preferred.
• Higher Diploma or Degree in Logistics, Supply Chain Management, Transportation, or a related discipline.
• Minimum 2 years of customer service experience, preferably within freight forwarding or logistics.
• Familiarity with Transpacific Trade, particularly USA/Canada routes, is highly preferred
• Fluent in English with conversational Cantonese; proficiency in a South Asian language would be an advantage.
• Strong proficiency in Microsoft Office, particularly Excel.
• Proactive, detail-oriented and able to handle customer enquiries and operational issues effectively.
• Strong customer service mindset with excellent communication and interpersonal skills.

What's on Offer

• 12 days AL
• Other benefits including a discretionary bonus and group medical.