Customer Service Assistant (Part-Time)

Futu Holdings Limited; Hong Kong; On-site; HKD 120,000 - 180,000; Full time

Job summary

Futu Holdings Limited in Hong Kong is seeking an administrative assistant to support daily office operations. You will assist with account document reviews for new and existing accounts, perform data entry, filing, and general admin tasks.

The role requires accuracy, strong communication, and the ability to handle multiple tasks. You will engage with clients for service renewals and contribute to ad-hoc projects as needed, while maintaining a patient and proactive approach.

Qualifications

• Secondary education or above in any discipline.
• Responsible, hardworking and patient.
• Proficient in Excel, Word and Chinese Word Processing.
• Customer-focused, proactive and eager to learn.
• Good communication and presentation skills.
• Good command of English, Cantonese and Mandarin.

Responsibilities

• Assist to perform account documents review for both new account and existing accounts.
• Provide general administrative support to the office
• Responsible for daily data entry and document filing
• Make calls to the existing clients for the services renewal
• Perform ad-hoc project and assignment

Skills

Excel

Word

Chinese Word Processing

Communication skills

Presentation skills

Customer focus

Eagerness to learn

Proactive

English

Cantonese

Mandarin

Education

Secondary education or above

Tools

PC applications

Job description

• Assist to perform account documents review for both new account and existing accounts.
• Provide general administrative support to the office
• Responsible for daily data entry and document filing
• Make calls to the existing clients for the services renewal
• Perform ad-hoc project and assignment

Qualifications:

• Secondary education or above in any discipline
• Responsible, hard-working and patient
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Customer-focused, proactive and eager to learn
• Good communication and presentation skills
• Good command of English, Cantonese and Mandarin