Customer Service and Admin Assistant

佳湧證券有限公司; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical insurance

Discretionary bonus

Job summary

佳湧證券有限公司 in Hong Kong seeks a Customer Service/Admin Assistant to join the expanding team. You will be the first point of contact for incoming calls and provide excellent customer service to clients.

Responsibilities include administrative support to daily operations, coordination of regular meetings, and secretarial support to senior management. Fluency in Cantonese and Mandarin with good English is required; familiarity with Word/Excel/PowerPoint and AI is preferred.

Qualifications

• Associate degree or above in relevant disciplines.
• 1-2 years of work experience.
• Customer service oriented with excellent communication skills.
• Fluent Cantonese and Mandarin, good English.
• Familiar with Microsoft Word, Excel and PowerPoint, as well as AI.
• Pleasant personality and positive attitude essential.

Responsibilities

• Be the first point of contact for incoming calls, provide excellent customer service to customers.
• Attend to the needs of customers professionally and efficiently and relay their enquires to the suitable departments for assistance.
• Provide administrative support to daily operations including coordination of regular meetings.
• Provide secretarial support to senior management as necessary.

Skills

Customer service oriented

Excellent communication

Fluent Cantonese and Mandarin

Good English

Education

Associate degree or above

Tools

Microsoft Word

Microsoft Excel

PowerPoint

AI

Job description

To meet our business expansion, we are looking for a suitable candidate for our new headcount of Customer Service/Admin Assistant.

Key responsibilities

• Be the first point of contact for incoming calls, provide excellent customer service to customers
• Attend to the needs of customers professionally and efficiently and relay their enquires to the suitable departments for assistance
• Provide administrative support to daily operations including coordination of regular meetings
• Provide secretarial support to senior management as necessary

Requirements

• Associate degree or above in relevant disciplines
• 1-2 years of work experience
• Customer service oriented with excellent communication skills
• Fluent Cantonese and Mandarin, good English
• Familiar with Microsoft Word, Excel and PowerPoint, as well as AI
• Pleasant personality and positive attitude essential

Benefits

• Medical insurance
• Discretionary bonus

Applicants not invited for interview six weeks from the date of application may consider their applications unsuccessful.

We are an equal opportunity employer. All information collected will be used for recruitment purpose only.