Customer Service Ambassador

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 216,000 - 264,000; Full time

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking a Branch Customer Service professional to assist in daily operations and contribute to up-selling and cross-selling financial products to customers transacting at branches.

The role involves handling deposits and withdrawals, maintaining accurate cash balances, posting ledger entries, updating customer records, and ensuring compliance with anti-money laundering procedures.

Qualifications

• Complet ed tertiary education.
• Experience in customer service or client services in banking or financial services.
• Good communication and interpersonal skills.
• Fluent in English, Cantonese and Mandarin; read/write in English and Chinese.

Responsibilities

• Handle deposit/withdrawal transactions and provide other banking services at counters.
• Balance teller cash till with online cash book and post customer transactions accurately.
• Post general ledger entries and ensure branch books balance.
• Update customer records in the computer system and file bank records.

Skills

Anti-money Laundering

Customer Interaction

Teller Functions

Education

Completed Tertiary Education

Job description

To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

To assist the Senior Branch Operations & Service Manager to:

Achieve / exceed the business targets set.

Control and administer the daily operations of the Branch / Priority Banking Centre.

Ensure that efficient and high quality services are delivered to customers

Business

To generate business through cross selling banking products to customers transacting at counters.

To ensure that the highest standard of service is provided to customers at all times.

To maintain cordial relationship with existing and new customers.

Processes

To handle deposit/withdrawal transactions and provide other banking services at counters.

To ensure that cash in the teller's cash till is balanced to on-line cash book and all the customer transactions are correctly posted.

To post all general ledger entries and ensure the books of the branch are balanced.

To update customers record to computer system and assist in general filing of bank record at branch.

To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.

Governance

Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the assigned branch to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Anti-money Laundering Policies and Procedures

Customer Interaction

Teller Functions

Our Ideal Candidate

Completed Tertiary Education

Over 1 years of working experience in Customer Service or Client Services within Banking or Financial Services sectors

Previous Bank Teller working experience is an advantage

Good Communications and Interpersonal Skills

Fluent in English, Cantonese and Mandarin. Read and Write in English and Chinese

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.