Customer Service Specialist - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; Hybrid; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary and benefits

Time-off and flexible working options

Wellbeing and learning programs

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking a Branch/Customer Service professional to support daily branch operations, handle teller functions and promote cross-selling of banking products. Fluency in English, Cantonese and Mandarin is required, with strong communication skills and customer focus.

The role offers hybrid working options, competitive benefits, and opportunities to grow within a premier international bank in Hong Kong.

Qualifications

• Completed tertiary education.
• Over 1 year of working experience in Customer Service or Client Services within Banking or Financial Services.
• Previous Bank Teller experience is an advantage.
• Good communication and interpersonal skills.
• Fluent in English, Cantonese and Mandarin; read/write in English and Chinese.

Responsibilities

• Assist Senior Branch Operations & Service Manager to achieve/exceed business targets.
• Control and administer the daily operations of the Branch/Priority Banking Centre.
• Handle deposit/withdrawal transactions and provide banking services at counters.
• Balance teller cash till to online cash book; post general ledger entries; balance branch books.
• Update customer records in the system and assist in filing bank records.
• Comply with AML procedures; report suspicious activity to the Money Laundering Prevention Officer.
• Promote cross-selling and deliver high-quality service; maintain cordial customer relationships.

Skills

Customer service

Cross-selling

Teller functions

Communication skills

English, Cantonese, Mandarin

Education

Completed tertiary education

Job description

To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

To assist the Senior Branch Operations & Service Manager to:

Achieve / exceed the business targets set.

Control and administer the daily operations of the Branch / Priority Banking Centre.

Ensure that efficient and high quality services are delivered to customers

Business

To generate business through cross selling banking products to customers transacting at counters.

To ensure that the highest standard of service is provided to customers at all times.

To maintain cordial relationship with existing and new customers.

Processes

To handle deposit/withdrawal transactions and provide other banking services at counters.

To ensure that cash in the teller's cash till is balanced to on-line cash book and all the customer transactions are correctly posted.

To post all general ledger entries and ensure the books of the branch are balanced.

To update customers record to computer system and assist in general filing of bank record at branch.

To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.

Governance

Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the assigned branch to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Anti-money Laundering Policies and Procedures

Customer Interaction

Teller Functions

Our Ideal Candidate

Completed Tertiary Education

Over 1 years of working experience in Customer Service or Client Services within Banking or Financial Services sectors

Previous Bank Teller working experience is an advantage

Good Communications and Interpersonal Skills

Fluent in English, Cantonese and Mandarin. Read and Write in English and Chinese

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.