Assistant Manager (Client Onboarding) - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; Hybrid; HKD 420,000 - 640,000; Full time

Benefits offered by this job

Fair Pay Charter

Retirement & Insurance

Generous leave

Flexible working

Wellbeing support

Learning culture

Diversity & inclusion

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking an Assistant Manager for CMU Onboarding in the SME Banking division. You will work with Relationship Managers to validate client profiles, ensure documentation meets SME Banking standards and regulatory requirements, and uphold high standards of compliance and due diligence.

You will lead end-to-end onboarding, verify documentation, perform CDD reviews, and collaborate with Legal, Compliance, and Tax teams to resolve issues.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Minimum 3 years' SME banking experience focusing on KYC/AML.
• Strong understanding of SME regulatory frameworks and compliance obligations.
• Excellent verbal and written communication; stakeholder engagement.

Responsibilities

• Lead end-to-end client approval in SME Banking with adherence to policies.
• Review New Account Opening Documentation for completeness and compliance.
• Perform detailed CDD reviews aligning data with internal controls and regulations.
• Evaluate Source of Wealth documents to meet onboarding criteria.
• Conduct screenings including adverse media, sanctions lists, and tax flags.
• Maintain audit-ready records of onboarding communications and documents.
• Ensure accurate data entry into SME systems and reporting.
• Advise Relationship Managers on CDD policies and regulatory updates.
• Escalate high-risk relationships to SME Compliance and related teams.
• Collaborate with Legal, Compliance and Tax to resolve onboarding issues.
• Contribute to process improvements to enhance efficiency and controls.
• Adhere to Turn Around Times (TATs) and SLAs.

Skills

KYC/AML knowledge

Regulatory awareness

Communication skills

Education

Bachelor's degree or higher

Job description

As the Assistant Manager for CMU Onboarding within our SME Banking division, you will play a pivotal role in the client onboarding journey, working collaboratively with Relationship Managers to meticulously assess and validate client profiles. Your responsibilities will include ensuring all client documentation meets the rigorous SME Banking standards and regulatory requirements. This role demands a comprehensive understanding of risk assessment procedures, attention to detail, and a commitment to maintaining the highest standards of compliance and client due diligence.

This position is designed for a proactive professional who takes ownership of the client onboarding process from start to finish, supporting the business in minimizing risk exposure and enhancing operational efficiency. You will be an essential part of a dynamic team dedicated to safeguarding the integrity of our services while fostering excellent client relationships.

Key Responsibilities

Lead the end-to-end client approval process within the SME Banking segment, ensuring seamless execution and adherence to internal policies.

Thoroughly examine New Account Opening Documentation to verify completeness, authenticity, and compliance with established standards.

Perform detailed Client Due Diligence (CDD) reviews, aligning account data with all applicable internal controls and regulatory requirements.

Evaluate the quality and legitimacy of clients' Source of Wealth documentation to meet onboarding criteria.

Conduct comprehensive screenings including adverse media checks, sanctions lists, and tax red flag identification to detect potential risks.

Maintain meticulous records of all communications and documentation associated with client onboarding activities to ensure audit readiness.

Ensure accurate and timely data entry into the SME banking systems, supporting operational transparency and reporting accuracy.

Provide expert advice and guidance to frontline Relationship Managers regarding SME CDD policies, procedural updates, and relevant local regulatory frameworks.

Identify and elevate higher-risk client relationships or reputational concerns promptly to SME Compliance and other relevant departments.

Collaborate closely with functional experts including Legal, Compliance, and Tax teams to resolve complex client onboarding issues and maintain compliance.

Contribute actively to the development and refinement of internal processes and controls to optimize the efficiency and effectiveness of daily operations.

Adhere strictly to defined Turn Around Times (TATs) and Service Level Agreements (SLAs), ensuring timely delivery of all onboarding tasks.

Champion continuous improvement by proactively identifying procedural challenges and proposing viable solutions to enhance service delivery and operational standards.

Skills and Experience

Bachelor's degree or higher, with substantial experience in corporate or commercial banking environments, demonstrating comprehensive industry knowledge.

Minimum of 3 years' experience specializing in SME banking, specifically within Know Your Customer (KYC) and Anti-Money Laundering (AML) roles.

Strong understanding of regulatory frameworks governing SME Banking, including CDD and AML compliance obligations.

Exceptional communication skills, both verbal and written, with the ability to present complex information clearly and effectively to diverse stakeholders.

Demonstrated ability to work collaboratively as part of a team, exhibiting a service-oriented mindset and interpersonal skills that foster positive working relationships.

High level of integrity, professionalism, and meticulous attention to detail within all aspects of work.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, and environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

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