Head of Digital Management - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 2,000,000 - 3,000,000; Full time

Job summary

Standard Chartered Bank (Hong Kong) Ltd seeks a vision-driven Head of Digital Management to lead the digital payment services and platform for Wealth and Retail Banking in Hong Kong. The role focuses on driving growth, adoption, and a seamless customer experience across mobile and web channels.

The incumbent will own the strategy, roadmap, and commercial outcomes for payment capabilities (P2P, wallets, FPS, cross-border, merchant payments) while ensuring robust release management and alignment

Qualifications

• 15+ years of leadership in digital, payments and retail banking.
• Proven track record defining strategy and delivering large-scale digital initiatives.
• Deep expertise in HK and international payment landscape (FPS, SWIFT, RTGS, wallets).
• Strong commercial acumen with experience driving growth and monetisation.
• Experience managing digital platforms and upstream/downstream systems.
• Familiar with authentication solutions an advantage.

Responsibilities

• Lead end-to-end digital payment strategy and performance for HK Wealth & Retail Banking.
• Own vision, roadmap and commercial outcomes for digital payment capabilities.
• Drive market leadership in digital payments across mobile and web channels.
• Act as senior accountable executive for digital payment growth, partnerships, and risk governance.
• Build and lead a high-performing payments team across functions.
• Oversee the Digital Platform Team for release and change management with regulators.

Skills

Understanding Customer Needs

Addressing Customer Needs

Big Data Management

Big Data Management and Analytics

Business Data Analysis

Data Gathering and Reporting

Job description

Head of Digital Management - Standard Chartered

This position oversees the digital payment services & digital platform for the Wealth and Retail Banking Hong Kong. The goal is to ensure the Bank maintains its leadership position in driving the growth and usage of the digital payment via the mobile app and web channel, continue to introduce new features to enrich the overall retail customer digital payment journey, and maintain a stable digital platform via robust release management and optimize the customer journey.

• Lead the end-to-end digital payment strategy, transformation, and performance for Wealth & Retail Banking Hong Kong.
• Own the vision, roadmap, and commercial outcomes for all digital payment capabilities (e.g. P2P, wallets, FPS, cross-border, merchant payments), ensuring alignment with bank-wide digital strategy and Group priorities.
• Drive market leadership in digital payments by accelerating adoption, usage, and innovation across mobile and web channels, while delivering a differentiated, seamless, and secure customer experience.
• Act as the senior accountable executive for digital payment growth, ecosystem partnerships, regulatory engagement, and risk governance in Hong Kong.
• Build and lead a high-performing payments team and foster strong collaboration across Product, Technology, Risk, Operations and Analytics to deliver at scale and speed.
• To oversee the Digital Platform Team, which works closely with the Group and Country Technology Team on the release and change management, to meet the latest technology standards stipulated by the Group and the regulators.
• Keep abreast of the latest market trends and new capabilities, proactively identify areas of opportunities for digitalization. Work with the Group Digital Team on prioritization and implementation.

Key Responsibilities

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Database Marketing team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients and The Right Environment
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Other Responsibilities

• Embed Here for good and Group's brand and values in HK Retail Analytics; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Skills and Experience

• Understanding Customer Needs
• Addressing Customer Needs
• Big Data Management
• Big Data Management and Analytics
• Business Data Analysis
• Data Gathering and Reporting

Qualifications

• 15+ years of relevant experience, with significant leadership exposure in digital, payments, and retail banking
• Proven track record in defining strategy and delivering large-scale digital initiatives & features
• Deep expertise in HK and international payment landscape (e.g. FPS, SWIFT, RTGS, card schemes, wallets, cross-border payments).
• Strong commercial acumen, with experience in driving growth, adoption, and monetisation.
• Experience in managing digital platform, and familiar with the upstream and downstream systems.
• Familiar with authentication solutions an advantage.
• Ability to operate at both strategic and execution levels, influencing senior stakeholders while driving delivery.
• Strong understanding of regulatory, risk, and control requirements in payments.
• Exceptional leadership, communication, and stakeholder management skills.
• Entrepreneurial mindset with the ability to drive change in a large organisation.

Unlock job insights

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The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

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