Client Service Analyst - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Standard Chartered Bank (Hong Kong) Ltd invites applications for Client Services: Client Service Managers to deliver consistent and high-quality service to Private Banking clients. Facilitate smooth working relationships between Front Office teams and support functions.

This role emphasizes compliance with money laundering prevention procedures, and requires vigilance for suspicious activity, KYC diligence, and accurate handling of client documentation and transactions.

Qualifications

• RNF license required with CACS Paper 1 and 2 certifications.
• Experience delivering high-quality service to Private Banking clients.
• Ability to manage risk, compliance and regulatory requirements.

Responsibilities

• Deliver consistent, high-quality service to Private Banking clients.
• Facilitate smooth working relationships between Front Office and support functions.
• Ensure compliance with money laundering prevention procedures and report suspicious activity.
• Assist TL/RMs with client profiling, KYC diligence and documenting deals.
• Prepare Business Credit Applications and other customer correspondence.
• Report and escalate complaints according to established procedures.

Skills

Knowledge of Financial Products and**

Education

RNF license with CACS Paper 1 & 2

Job description

Client Services: Client Service Managers (CSM) to deliver consistent and high-quality service to Private Banking clients.

Facilitate a smooth working relationship of Front Office teams with support functions.

Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff e.g., account irregularities and alert TL/CA of the suspicious transactions on a timely basis.

Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.

Business

Work with relevant teams to enhance the control environment within the Front Office.

Processes

Provide comprehensive client support services to TL / RMs in executing a broad range of banking and investment transactions for Private Banking clients.

Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).

Handle and resolve day-to-day queries from clients on transactional activity, operations, systems, account re-balancing processes etc.

Support TL/RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.

Assist TL/RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.

Support TL/RMs in attending to and follow-up on customer service issues with clients and internal departments, and in all cases report and escalation complaints to management in accordance with established procedures. Failure to report and escalation complaints will result in disciplinary action.

Handle and ensure clients' documents and reporting comply with internal process standards.

Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures.

People & Talent

Lead through example and build the appropriate culture and values.

Develop professional skills of oneself, including training, license registrations, and deepening of knowledge spikes" on specific topics by the CSM Team Leaders.

Responsibility for identifying, assessing, monitoring, controlling and mitigating risks that may be posed by activities conducted by the RMs. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the Local Client Services Team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.

Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Market Heads, Relationship Managers and Team Leaders

Other PvB COO teams, including Controls & Supervision, Client Acceptance & Review, Business Risk Management

Support functions serving PvB, including Compliance, Legal, Operational Risk

Operations back-office serving PvB

Technology teams serving PvB

Other Responsibilities

Embed here for good and the Group's brand and values in Private Banking.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

Knowledge of Financial Products and Services

Qualifications

RNF license required, i.e. obtained both CACS Paper 1 and 2 certifications.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

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