CUSTOMER SERVICE ADMIN ASSISTANT (18K-20K) – human resources recruiting service

JPC Texson Limited; Hong Kong; Presencial; HKD 201.000 - 223.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day work week

Annual leave 12 days

Descripción de la vacante

JPC Texson Limited, a Hong Kong-based recruitment and headhunting firm, is seeking a Customer Service Admin Assistant. The role supports job seekers through recruitment, arranges interviews, maintains candidate records and provides prompt, professional information on opportunities and salaries.

You will join a small team in a fast-paced office near North Point, with a 5-day work week and opportunities to develop in customer service, HR or office administration.

Formación

• Minimum 1 year of work experience in an office environment.
• Experience in customer service, sales support, recruitment or administrative work is preferred.
• Proficient in Microsoft Word and Excel; good communication and coordination skills.

Responsabilidades

• Contact job seekers to introduce suitable job opportunities and explain job details.
• Provide clear information on job duties, requirements, salary range, company background and interview arrangements.
• Answer candidate enquiries in a professional, friendly and helpful manner.
• Review candidates’ resumes and update candidate records in the system.
• Arrange interviews, including sending invitations, meeting links and reminders.
• Perform general administrative tasks such as data entry and filing.

Conocimientos

Customer service

Communication skills

Office administration

Educación

Tertiary education or higher

Herramientas

Microsoft Word

Excel

Descripción del empleo

CUSTOMER SERVICE ADMIN ASSISTANT (18K-20K) – human resources recruiting service

We are a Hong Kong-based recruitment and headhunting firm.

Our clients include local and multinational companies in sectors such as manufacturing, engineering, electronics, fashion, logistics, consumer products, retail, finance, legal and professional services. We help them identify, assess and place quality talents.

We also work closely with job seekers to understand their career goals, qualifications and experience, and introduce them to suitable job opportunities. Our team provides professional advice, market insights and recruitment support throughout the hiring process.

You will join a small, collaborative team where your ideas are heard, your contributions are visible, and you can build a solid foundation for a long-term career in customer service, human resources or office administration.

ROLE MISSION

To provide professional and helpful service to job seekers, supporting them throughout the recruitment process.

You will be the main point of contact for candidates, providing clear job information, interview arrangements, follow-up updates and general assistance.

ROLE SUMMARY

This is a customer service and administrative support role within a recruitment services team.

You will contact job seekers to introduce suitable job opportunities, explain job details, arrange interviews and provide updates throughout the recruitment process.

You will also review resumes, update candidate records, conduct initial interviews and carry out reference checks. This role is suitable for a friendly, detail-oriented and people-oriented candidate who enjoys helping others.

KEY RESPONSIBILITIES

Contact job seekers to introduce suitable job opportunities and explain job details.

Provide clear information on job duties, requirements, salary range, company background and interview arrangements.

Answer candidate enquiries in a professional, friendly and helpful manner.

Review candidates’ resumes and contact them to confirm or collect missing information.

Update and maintain candidate records and CVs in the system.

Arrange interviews, including sending invitations, meeting links and reminders.

Conduct or co-conduct initial interviews with candidates to understand their background, job preferences and availability.

Follow up with candidates after interviews and provide updates on their application status.

Conduct reference checks with candidates’ previous employers using standard templates.

Provide general administrative support, including data entry, filing, documentation and other daily tasks.

Perform other duties as assigned.

IDEAL CANDIDATE

Tertiary education or above in any discipline.

At least 1 year of work experience in an office environment.

Experience in customer service, sales support, recruitment or administrative work is highly preferred.

Proficient in Microsoft Word and Excel.

Friendly, patient, people-oriented and enjoy helping job seekers.

Good communication and coordination skills.

Comfortable working in a small, fast-paced office with a strong team spirit.

Interested in developing a long-term career in customer service, human resources or office administration.

TERMS & BENEFITS

5-day work week: Monday to Friday, 9:30 a.m. to 6:30 p.m.

Annual leave: 12 days in the first year; 12 days plus 6 additional days in the second year.

Work location: North Point, close to MTR.