(Senior)Customer Care Executive

HKBN; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Shift allowance

Job summary

HKBN is seeking a Senior Customer Care Executive to manage day-to-day inquiries and complaints received via social media and other channels. You will respond professionally in English and Chinese, delivering courteous and efficient service to maximize satisfaction.

This role requires a degree or higher diploma, 1+ year in customer service, strong communication skills, and flexibility to work shifts (Mon-Sun, 9:00–22:00) with shift allowance. Immediate availability is preferred.

Qualifications

• Degree holder or Higher Diploma in any discipline.
• Strong communication skills and customer-oriented.
• Proficient in written and spoken English & Chinese.
• Ability to work in a fast-paced environment and handle multiple inquiries.

Responsibilities

• Handle day-to-day customer enquiries/ complaints from social media (e.g. Facebook).
• Handle verbal and written customer enquiries/ complaints in a professional and timely manner.
• Maintain consistent and excellent service to customers.
• Provide courteous, professional, efficient and flexible service to maximize customer satisfaction.
• Collate and review reports regarding social media mentions and response levels for management analysis.

Skills

Customer service

Communication

English & Chinese

Team player

MS Word & Excel

Education

Degree or Higher Diploma in any discipline

Tools

MS Word

Excel

Job description

About the job (Senior)Customer Care Executive

About the Role

• Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)
• Handle verbal and written customer enquiries/ complaints in a professional and timely manner
• Maintain consistent and excellent service to customers
• Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction
• Collate and review reports regarding social media mentions, response levels etc. for management analysis

About You

• Degree holder or High Diploma in any discipline with at least 1 year customer service experience
• Customer-oriented, detail-minded, with outgoing personality and good communication skills
• Open-minded team player, flexible, adaptive thinker and fun spirit
• Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
• Good command of written and spoken English & Chinese
• Familiar with PC software (e.g. MS Word & Excel)
• Immediate available is highly preferred
• Shift duty is required (Mon to Sun ; 09:00 - 22:00 any 9 hours) with Shift Allowance
• Candidate with more Customer Service experience will be considered as Senior Customer Care Executive