Cross-Border Payments Service Operations Lead

Unique Technology Service International Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Unique Technology Service International Limited in Hong Kong seeks an operations-focused professional to optimize merchant services and cross-border payment support for the local market.

You will diagnose customer inquiries, coordinate with product, operations and sales, and help merchants with digital currency and cross-border settlements; Mandarin is essential, Cantonese/English basic skills preferred.

Qualifications

• Experience in Hong Kong market and cross-border payment is preferred.
• Experience in fintech and digital currency industry is preferred.
• Ability to diagnose merchant inquiries and propose solutions.

Responsibilities

• Collect and summarize business issues from multiple channels and merchant groups.
• Identify service bottlenecks and growth opportunities; output optimization plans.
• Coordinate with product, operations and sales to implement strategies.
• Handle daily merchant consultations and problem coordination online.
• Provide pre-sales and post-sales support for digital currency and cross-border payments.

Skills

Mandarin

Cantonese

English

Cross-border payments

Digital currency

Education

Marketing

E-commerce

Finance

International Trade

Business English

Tools

VCC Virtual Card

Job description

Unique Technology Service International Limited in Hong Kong seeks an operations-focused professional to optimize merchant services and cross-border payment support for the local market.

You will diagnose customer inquiries, coordinate with product, operations and sales, and help merchants with digital currency and cross-border settlements; Mandarin is essential, Cantonese/English basic skills preferred.