Manager, Fraud Control (Credit Card)

Bank of Communications (Hong Kong) Limited; Hong Kong; Sur place; HKD 600 000 - 1 000 000; Plein temps

Résumé du poste

Bank of Communications (Hong Kong) Limited is seeking an experienced professional to establish and implement credit card fraud management in line with regulatory and internal requirements. The role involves tuning systems to detect fraudulent transactions and monitoring market fraud trends to minimize losses.

You will handle dispute/charge back investigations, contact customers, and provide recommendations, while liaising with law enforcement as needed.

Qualifications

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years’ banking experience in credit card fraud control.
• Sound knowledge of credit card dispute/charge back rules and relevant regulations.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).

Responsabilités

• Establish and implement at credit card fraud management in accordance with regulatory and internal requirements.
• Fine tuning system capability to identify potential fraudulent credit card transactions.
• Closely monitor market fraud trend, analyse and recommend actions to minimize fraud loss.
• Handle dispute/charge back requests, including contact customer, conduct investigation and provide recommendation/conclusion.
• Liaise with law enforcement officials.

Connaissances

Analytical skills

Attention to detail

Independent work

English proficiency

Chinese proficiency

Formation

Bachelor's degree in Business Administration or related disciplines

Description du poste

Establish and implement at credit card fraud management in accordance with regulatory and internal requirements;

Fine tuning system capability to identify potential fraudulent credit card transactions;

Closely monitor market fraud trend, analyse and recommend actions to minimize fraud loss;

Handle dispute/charge back requests, including contact customer, conduct investigation and provide recommendation/conclusion;

Liaise with law enforcement officials.

Requirements

Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.

Minimum of 5 years’ banking experience in credit card fraud control.

Sound knowledge of credit card dispute/charge back rules and relevant regulations.

Good analytical skills, attention to details, and able to work independently.

Good command of spoken and written in English and Chinese (Mandarin).

Candidate with more experience will be considered as Senior Manager, Fraud Control

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.