Counter Service Officer

China CITIC Bank International Limited; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

China CITIC Bank International Limited is seeking an individual for a counter service role in Hong Kong. The successful candidate will maintain effective service operations, ensure quality customer support, and assist in branch promotional activities.

The ideal candidate has secondary education, at least 1 year of experience in retail banking, and good communication skills in English and Chinese. Join us to deliver exceptional banking services.

Qualifications

• Minimum 1 year of counter service experience in retail banking.
• Good knowledge of banking products and services.
• Self-motivated with sales and service orientation.

Responsibilities

• Maintain effective counter service operations.
• Support Branch Manager in meeting business targets.
• Cross-sell banking products and provide referrals.

Skills

Interpersonal skills

Sales orientation

Customer service

Good command of English and Chinese

Education

Secondary education or above

Job description

Mandatory Reference Checking Scheme (“MRC”) for HongKong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions. For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location: China HongKong

Responsibilities

• Maintain effective counter service operation to ensure quality services are provided to our customers.
• Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards.
• Provide quality service to our customers; pro‑actively giving feedback, ideas and recommendations for improvement on service quality and work processes.
• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities.
• Comply with anti‑money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Take accountability for providing excellent service and resolving customer problems promptly and professionally.
• Perform accurate and efficient counter service operation.
• Provide quality services to customers.
• Cross‑sell banking products and make referrals to sales staff.
• Provide other administrative duties as assigned by supervisors.

Requirements

• Secondary education or above Minimum
• 1 year of counter service experience in retail banking
• Good knowledge in banking products and services
• Self‑motivated with good sales and service orientation
• Good interpersonal and communication skills
• Good command of written and spoken English and Chinese (including Putonghua)
• Preferably possess qualifications for relevant insurance / investment licenses registration