Corporate Banking Client Experience Specialist

DBS Bank Ltd; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

DBS Bank Ltd in Hong Kong seeks a proactive Customer Service Officer to manage post-sales enquiries across phone, email, and digital channels. You will be the primary contact for clients, resolving complex requests and coordinating with Relationship Management, Product, and Technical Support to ensure timely, accurate responses.

You will leverage electronic and mobile banking platforms, gather client feedback, and drive improvements to reduce queries.

Qualifications

• Proven experience in customer service, client relationship management, or a corporate banking support environment.
• Strong knowledge and proficiency in electronic and mobile banking platforms.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to handle complex cases.
• Strong analytical skills with the ability to leverage data to drive process improvements.

Responsibilities

• Act as the focal point of client contact in the overall service relationship and coordinate with internal teams.
• Ensure timely, accurate, and client-friendly responses while resolving complex requests.
• Serve as an Electronic and Mobile Banking Platform specialist.
• Solicit customer feedback and identify trends for improvement actions.
• Adhere to professional standards and mentor fellow CSOs.
• Assist in process improvement and digitization initiatives.
• Leverage data analytics to generate insights and reduce queries.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Relationship management

Corporate banking

Electronic banking

Mobile banking

Data analytics

Stakeholder coordination

Tools

Electronic Banking Platform

Mobile Banking Systems

Job description

DBS Bank Ltd in Hong Kong seeks a proactive Customer Service Officer to manage post-sales enquiries across phone, email, and digital channels. You will be the primary contact for clients, resolving complex requests and coordinating with Relationship Management, Product, and Technical Support to ensure timely, accurate responses.

You will leverage electronic and mobile banking platforms, gather client feedback, and drive improvements to reduce queries.