Corporate Banking Ops — Contact Centre Specialist

DBS Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

DBS Bank (Hong Kong) Limited is seeking an Officer, Specialist in the Contact Centre for Corporate Banking Operations. You will deliver excellent post-sales service, handle inquiries via phone, email, and digital channels, and support cash management products, system support, investigations, and transaction monitoring.

Key responsibilities include coordinating with Relationship Management, Product, and Technical Support teams; resolving complex client requests; serving as a digital banking

Qualifications

• Proven experience in customer service or a corporate banking support environment.
• Strong knowledge of electronic and mobile banking platforms.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to leverage data to drive improvements.
• Professional demeanor and the ability to mentor and guide team members.

Responsibilities

• Act as the focal point of client contact within the service relationship with internal partners.
• Resolve client requests, including complex cases, coordinating with stakeholders.
• Serve as an Electronic and Mobile Banking Platform specialist.
• Solicit customer feedback and identify trends for improvements.
• Maintain professional standards and guide fellow Customer Service Officers.
• Assist in departmental and client process improvement and digitization initiatives.
• Leverage data analytics to generate insights and reduce queries.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Relationship management

Analytical skills

Communication skills

Problem-solving

Tools

Electronic Banking Platform

Mobile Banking Platform

Job description

DBS Bank (Hong Kong) Limited is seeking an Officer, Specialist in the Contact Centre for Corporate Banking Operations. You will deliver excellent post-sales service, handle inquiries via phone, email, and digital channels, and support cash management products, system support, investigations, and transaction monitoring.

Key responsibilities include coordinating with Relationship Management, Product, and Technical Support teams; resolving complex client requests; serving as a digital banking