Bank Officer, Central Services

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and development opportunities

Job summary

OCBC Bank (Hong Kong) Limited is seeking a diligent Mailroom/Operations Assistant to process and distribute postal mail, coordinate courier services, and maintain inventory in a fast-paced environment in Hong Kong. The role requires attention to detail, strong communication, and proficiency in Microsoft Office.

The successful candidate will monitor SLAs, prepare daily reports, and collaborate with internal teams and service providers to ensure smooth operations.

Qualifications

• Minimum 2 years relevant experience in operations or admin.
• Diploma or above with strong organizational skills.
• Detail oriented, quality focused, and results driven.
• Strong customer service and written/verbal communication skills.
• Proficient in Microsoft Office.
• Able to work independently in a fast-paced environment.

Responsibilities

• Process, sort, scan, and distribute incoming and outgoing postal mail.
• Coordinate courier and delivery services (DHL, SF Express, and other local providers).
• Monitor inventory levels of operational supplies and maintain records.
• Prepare and maintain daily operational reports and service performance records.
• Track and monitor SLAs to ensure service standards are met.
• Investigate and resolve operational issues within established turnaround times.
• Build and maintain relationships with internal and external stakeholders and service providers.

Skills

Microsoft Office

Customer service

Attention to detail

Organizational skills

Independent work

Education

High Diploma or above

Job description

WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Responsibilities

• Process, sort, scan, and distribute incoming and outgoing postal mail in a timely and accurate manner.
• Coordinate and manage courier and delivery services, including DHL, SF Express, and other local courier providers.
• Monitor and maintain inventory levels of operational supplies and ensure accurate inventory records.
• Prepare and maintain daily operational reports and service performance records.
• Track and monitor service level agreements (SLAs) to ensure service standards are consistently met.
• Investigate and resolve operational issues promptly within established turnaround times.
• Build and maintain effective working relationships with internal stakeholders, external clients, and service providers.

Job Requirements

• At least 2 years relevant experience
• High diploma or above
• Detail oriented, organized, quality focused and results driven
• Customer service and communication skills, both verbal and written
• Excellent technical skills and working knowledge of Microsoft Office
• Able to work independently, self-directed, highly motivated
• Desire to work in a fast-paced, professional, team-focused environment

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let's build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world's highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients' goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.