Contract Manager, Client on-boarding & Management (12-month contract)

OCBC; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

OCBC is seeking a qualified candidate to support customer onboarding and CDD/KYC processes. The role focuses on robust due diligence, documentation verification, and collaboration with front-line teams to ensure compliance and efficiency in onboarding and risk control.

The role also involves project-related system enhancements and training support, requiring 3+ years of banking experience, strong analytical and communication skills, and solid MS Office proficiency in a regulatory environment.

Qualifications

• Bachelor’s degree/ Diploma in business related discipline.
• Minimum 3 years of relevant banking experience.
• CDD/KYC related certifications preferred.
• Proficient in MS Office applications.
• Professional presentation and report writing skills.
• Familiar with banking and regulatory requirements (e.g. Code of Banking Practice).
• Independent, with strong compliance sense.
• Good analytical and communication skills.

Responsibilities

• Conduct customer due diligence review for onboarding and trigger event review.
• Review documentation received from front line to ensure accuracy and completeness.
• Identify and verify KYC documents and customer statistics data.
• Communicate with front line staff to obtain missing information for CDD review.
• Enhance/process improvements to strengthen 1st line of defence.
• Assist to prepare onboarding or CDD related training.
• Contribute to the team’s BAU productivity at high standards.
• Comply with relevant Bank’s internal policy and procedure.
• Participate in project/system enhancements related to CDD/KYC.
• Identify and lead necessary improvements in risk control.

Skills

MS Office

Presentation & reporting

Analytical skills

Communication skills

Regulatory knowledge

Independent, compliant mindset

Education

Bachelor's degree / Diploma in business

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you will be doing

1. Customer onboarding and account management

• Conduct customer due diligence review on WBG‘s customers for onboarding and trigger event review.

• Review documentation received from front line to ensure documentation correctness and completeness.

• Identify and verify KYC documents and customer statistics data

• Communicate and coordinate with front line staff to obtain missing or additional document/information for CDD review

• Enhance/ contribute to enhancing process and internal control to strengthen 1st line of defence

• Assist to prepare onboarding or CDD related training

• Contribute to the teams BAU productivity at the highest standards

• Comply with relevant Bank’s internal policy and procedure

2. Project Management

• Participate necessary project / system enhancement in relation to CDD/KYC

• Identify and lead necessary improvement in risk control

What we are looking for

• Bachelor’s degree/ Diploma in business related discipline

• Minimum 3 years of relevant banking experience

• CDD/KYC related certifications preferred

• Proficient in MS Office applications

• Professional presentation and report writing skills

• Familiar with banking and regulatory requirements (e.g. Code of Banking Practice)

• Independent, with strong compliance sense

• Good analytical and communication skills

#LI-GT1

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.