Assistant Manager, Business Service Centre

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Learning & development opportunities

Employee wellbeing

Job summary

OCBC Bank (Hong Kong) Limited invites you to join our Business Service Centre as Assistant Manager. You will deliver high-quality customer service to corporate clients through email, inbound and outbound calls, handling inquiries on a wide range of banking products and services, and performing authenticated account maintenance.

The role emphasizes proactive problem solving, adherence to security and regulatory guidelines, and collaboration with colleagues to ensure smooth operations.

Qualifications

• Secondary education or above; good PC skills with MS Office.
• Strong customer service and clear communication, in a team setting.
• Proficient in Putonghua, English and Cantonese.

Responsibilities

• Handle customer enquiries via email and calls for banking products and services.
• Perform authenticated account maintenance and provide admin support.
• Identify customer needs and offer banking solutions to improve experience.
• Support inbound hotline enquiries and ensure compliance with policies.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

MS Office proficiency

Education

Secondary education

Tools

MS Office

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

RESPONSIBILITIES

The Assistant Manager, Business Service Centre is responsible for delivering high-quality and proactive customer service to our business clients through multiple service channels, including email, inbound calls and outbound calls. The role involves handling customer enquiries and service requests related to a wide range of banking products and services, performing authenticated account maintenance, and providing administrative support to ensure smooth call centre operations. Handle customer enquiries via email relating to various banking products and banking services, ensuring accurate, timely and professional responses. Provide proactive servicing to customers by identifying their needs, offering appropriate banking solutions and support and enhancing the overall customer experience. Handle customer requests including, but not limited to, banking products, account-related enquiries, and e-banking applications, in accordance with service standards and procedures. Provide support for inbound hotline enquiries when necessary. Perform account maintenance services after successful customer authentication by phone, ensuring compliance with internal controls, security policies and regulatory guidelines. Provide administrative support to the team and assist with operational and documentation tasks as assigned by management.

REQUIREMENTS

• Secondary education or above
• Good PC skills in using MS Office
• Good interpersonal and communication skills
• Good customer service and can work well in team
• Proficiency in both written and spoken Putonghua, English and Cantonese
• Positive working attitude, minimum of one year’s customer service experience in a banking call center; experience in handling email enquiries is an advantage
• Candidate with less experience will be considered as Assistant Manager

WHAT WE OFFER

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.