Contract IT Assistant (non-shift duty) (Bid Ref 61617-1)

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is seeking a contract IT support specialist to provide on-site technical help under the DH project in Wan Chai. You will support over 100 computers and mobile devices, install and maintain hardware, and assist in procurement and renewals.

Requirements include fluent Chinese and English, 2 years post-qualification experience, Windows/PC support and MS Office proficiency, and willingness to work irregular hours.

Qualifications

• Proficient in Windows and PC support services.
• Proficient in MS Office.
• Minimum 2 years post-qualification experience.
• Proficiency in Chinese and English communication.
• Proficiency in keyboard input and Windows 10/Office software.
• Occasional irregular hours may be required.

Responsibilities

• Provide on-site first-line day-to-day operational and application support for 100+ computers and mobile devices.
• Install, configure and support desktop PCs, laptops, mobile devices and peripherals.
• Maintain inventory and timesheet records.
• Assist in IT equipment procurement and renewals.
• Provide on-site and off-site guidance, testing and user support for HPIS, RIS and related systems.
• Liaise with users and project teams on deployment schedules and changes.
• Conduct on-site briefings or demos for DH systems enhancements.
• Troubleshoot issues within guidelines or escalate as needed.
• Perform other duties as assigned by supervisors.

Skills

Windows support

MS Office

Bilingual Chinese/English

Helpdesk

PC LAN

Education

HKDSEE 5 subjects incl Chinese/English

Tools

Lotus Notes

Windows OS

Job description

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 16 Nov 2026

Contract Period 01 Dec 2026 to 31 Jan 2027 (2 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Mainly in Wan Chai

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) Provision of IT Maintenance and Technical Support to end users

Duties

• Serve a contract assignment under InfoTech’s headcount, full-time second to serve the DH;
• To provide on‑site first‑line day‑to‑day operational and application support for over 100 computers and mobile devices across multiple DH offices in Wan Chai and Wong Chuk Hang;
• To install, configure, and support desktop computers, notebook computers, mobile devices, and other peripherals;
• To maintain inventory and timesheet records;
• To assist in procurement exercise of IT equipment and to arrange maintenance renewals;
• To provide both on‑site and off‑site guidance, testing, verification of system functions and user support on the use of software, hardware, and application systems, including but not limited to e-Forms, Healthcare Professions Information System (HPIS) and Registration Information System (RIS);
• To liaise with business users and project team members regarding deployment schedules and application changes;
• To conduct on‑site briefing session/demonstrations on new enhancements and/or changes of DH Systems;
• To troubleshoot and diagnose problems within prescribed guidelines, and/or elevate to other technical resources as appropriate; and
• To perform other tasks and duties as assigned by supervisors.

Yrs of Total Post-Quali Exp 2.0

Yrs of Relevant Exp 2.0

Requirements

• i) Proficient in the control and operation of Windows and PC support services;
• ii) Proficient in MS Office;
• iii) Minimum 2 year post-qualification experience;
• iv) Proficiency in Chinese and English communication skills;
• v) Proficiency in keyboard input, Microsoft OS such as Windows 10 and Office software; and
• vi) Occasionally work at irregular hours may be required
• Technical Skills:
• . At least 1.5 years’ experience in Office Automation (OAN);
• . At least 1.5 years’ experience in PC LAN Support (PLS);
• . At least 1.5 years’ experience in Windows 7/8/10 (W10);
• . 1 year’s experience in IT Security (ITS) is an advantage;
• . 1 year’s experience in Linux System Administration (LIN) is an advantage;
• . 1 year’s experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage.
• Non-technical Skills:
• . At least 1 year’s experience in helpdesk call handling (HDT);
• . 1 year’s experience in IT procurement (PRO) is an advantage;
• . 1 year’s experience in work with the Government (GOV) is an advantage.
• - At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
• - At least 2 years’ post-qualification experience in which at least 2 years’ relevant experience in a similar post and in a comparable capacity.

Last Update 02 Nov 2026