Consumer Reserach & Insight - Insurance MNC/ Marketing/ NPS

TEKsystems; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

TEKsystems is seeking a role focused on conducting and supporting market research initiatives within the insurance sector in Hong Kong. You will transform data into actionable insights to support marketing and business strategies.

The position involves executing both quantitative and qualitative studies, analyzing trends, and delivering clear reports and dashboards to guide decision-making.

Qualifications

• 2-5 years of experience in marketing research (quantitative and/or qualitative).
• Strong attention to detail and willingness to take ownership of data-heavy work.
• Proactive, reliable, and execution-oriented with accountability.
• Fluent in written and spoken English and Cantonese.
• Good proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Support execution of quantitative and qualitative research projects (customer studies, brand tracking, product research).
• Analyze customer data, market trends, and competitor insights in insurance/financial services.
• Manage and process large datasets with high accuracy and attention to detail.
• Prepare reports, dashboards, and PowerPoint presentations with clear insights and actionable recommendations.
• Assist in questionnaire design, fieldwork coordination, and vendor management if applicable.
• Ensure high standards across all research deliverables and data integrity.

Skills

Attention to detail

Data analysis

Project management

Fluent in English and Cantonese

Tools

Microsoft Excel

PowerPoint

Job description

About The Role

This role focuses on conducting and supporting market research initiatives to better understand customer needs, market trends, and competitive positioning within the insurance sector. You will play a key role in transforming data into actionable insights to support both marketing and business strategies.

• Insurance MNC
• Customer Research and Insights
• Insights

Key Responsibilities

• Support the execution of quantitative and qualitative research projects (e.g., customer studies, brand tracking, product research)
• Analyze customer data, market trends, and competitor insights, particularly within the insurance and financial services sector
• Manage and process large datasets with high levels of accuracy and attention to detail
• Prepare reports, dashboards, and PowerPoint presentations with clear insights and actionable recommendations
• Assist in questionnaire design, fieldwork coordination, and vendor management (if applicable)
• Ensure high standards across all research deliverables and maintain data integrity and quality

Requirements

• 2-5 years of relevant experience in marketing research (quantitative and/or qualitative)
• Strong attention to detail and willingness to take ownership of data-heavy and meticulous work
• Proactive, reliable, and execution-oriented with a strong sense of accountability
• Fluent in written and spoken English and Cantonese
• Good proficiency in Microsoft Excel and PowerPoint

Nice-to-have Criteria

• Proven knowledge and experience in Voice of Customer (VoC) programs, including transactional NPS, or Voice of Agent initiatives
• Experience handling large and complex datasets
• Background in research agency or in-house insights roles
• Exposure to qualitative research methods (e.g., focus groups, interviews)