Marketing Research - MNC Insurance / Qualitative & Quantitative / NPS

TEKsystems; Hong Kong Island; On-site; HKD 240,000 - 520,000; Full time

Job summary

TEKsystems on Hong Kong Island seeks a Marketing Research professional for a multinational insurance organization. The role combines quantitative and qualitative research with customer experience insights to improve journeys, products, and services.

You will coordinate surveys, brand tracking, usability studies, and deliver clear executive summaries for regional stakeholders. 2–4 years of experience and fluency in English and Cantonese are required.

Qualifications

• 2-4 years of experience in marketing research, consumer insights, or market intelligence.
• Experience with quantitative and/or qualitative research methodologies.
• Strong analytical thinking and attention to detail.
• Comfortable handling detailed, execution-focused research work.
• Proactive, accountable, and able to manage multiple priorities independently.
• Strong written and verbal communication skills in English and Cantonese.
• Advanced proficiency in Excel and PowerPoint.
• Experience preparing research reports and presenting findings.

Responsibilities

• Support the execution of quantitative and qualitative research projects from start to finish
• Coordinate customer surveys, market studies, brand tracking, and customer experience research
• Analyze survey results and research findings to identify meaningful trends and insights
• Prepare reports, presentations, and executive summaries for business stakeholders
• Assist with usability testing and customer feedback studies
• Support ad hoc research requests across multiple business functions
• Consolidate customer experience and KPI data across various teams
• Support data review, reporting, and communication to regional stakeholders
• Track action plans, research outcomes, and customer experience initiatives
• Manage research-related administration, vendor coordination, and project documentation
• Assist in customer incentive management and survey operations
• Coordinate internal communications and stakeholder updates

Skills

Analytical thinking

Attention to detail

English & Cantonese communication

Tools

Excel

PowerPoint

Job description

Marketing Research - MNC Insurance / Qualitative & Quantitative / NPS

Join a customer experience and insights team within a leading multinational insurance organization. This role is ideal for someone with a strong foundation in quantitative marketing research who is looking to broaden their exposure to customer experience, brand tracking, usability testing, and business insights within a large regional organization.

You will support a variety of customer research and experience initiatives, working closely with local and regional stakeholders to deliver actionable insights that help improve customer journeys, products, services, and business performance.

What You'll Be Doing

Marketing Research & Insights

Support the execution of quantitative and qualitative research projects from start to finish

Coordinate customer surveys, market studies, brand tracking, and customer experience research

Analyze survey results and research findings to identify meaningful trends and insights

Prepare reports, presentations, and executive summaries for business stakeholders

Assist with usability testing and customer feedback studies

Support ad hoc research requests across multiple business functions

Customer Experience Operations

Consolidate customer experience and KPI data across various teams

Support data review, reporting, and communication to regional stakeholders

Track action plans, research outcomes, and customer experience initiatives

Manage research-related administration, vendor coordination, and project documentation

Assist in customer incentive management and survey operations

Coordinate internal communications and stakeholder updates

Data & Reporting

Work extensively with Excel to consolidate and maintain large datasets

Prepare PowerPoint presentations for local and regional management

Support customer, agent, and distribution channel research reporting

Extract insights from quantitative data and communicate findings clearly

What We're Looking For

Required Qualifications

2-4 years of experience in marketing research, consumer insights, customer insights, or market intelligence

Experience with quantitative and/or qualitative research methodologies

Strong analytical thinking and attention to detail

Comfortable handling detailed, execution-focused research work

Proactive, accountable, and able to manage multiple priorities independently

Strong written and verbal communication skills in English and Cantonese

Advanced proficiency in Excel and PowerPoint

Experience preparing research reports and presenting findings

Preferred Qualifications

Experience working with large datasets and data consolidation

Agency or in-house research background

Exposure to customer experience (CX) or user research projects

Experience conducting surveys, brand tracking, loyalty tracking, or customer satisfaction studies

Familiarity with usability testing and customer journey research