Community Operations Manager

Bitget Limited; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Bitget Limited in Hong Kong is seeking a dynamic Community Growth Manager to lead end-to-end expansion of the Bitget Fan Club and elevate engagement among professional traders.

You will design tiered loyalty mechanics, run campaigns, manage Telegram and Discord communities, coordinate with Social Media and Product Marketing, and report on growth metrics to refine strategy.

Qualifications

• 3+ years of experience in community management or growth marketing within crypto/fintech/trading platforms.
• Proven experience managing exchange Telegram and/or Discord communities, with moderation tools and campaigns.
• Personal trading experience in stocks and/or crypto, with understanding of active/professional trader psychology.

Responsibilities

• Own end-to-end growth of the Bitget Fan Club, driving new fan acquisition and tier upgrades.
• Design and refine tier-up mechanics aligned with targets like trader count, frequency, and volume.
• Plan and execute community campaigns, UGC initiatives, and engagement programs to convert members into high-frequency traders.
• Develop a recurring content calendar of daily topics, market commentary, and trading-focused content.
• Operate and grow Telegram and Discord communities with engagement and moderation.
• Collaborate with Social Media and Product Marketing to align messaging with product launches and campaigns.
• Track and report on community growth metrics to refine initiatives and brand positioning.

Skills

Community management

Growth marketing

Native Chinese speaker

English proficiency

Data-driven mindset

Cross-functional collaboration

Trader psychology knowledge

Tools

Telegram

Discord

Bots/ moderation tools

Job description

Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.

Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.

What you'll do

• Own end-to-end growth of the Bitget Fan Club, driving new fan acquisition through external recruitment and progressing existing fans up the bronze-silver-gold tier ladder through internal cultivation.
• Design and refine tier-up mechanics that motivate fans to level up, aligning incentive design with core product targets such as trader count, trading frequency, and volume.
• Plan and execute Bitget community campaigns, UGC initiatives, and other engagement programs that convert casual community members into active, high-frequency traders, ensuring all initiatives reinforce Bitget's professional trading platform brand positioning among active and professional traders.
• Develop a recurring content calendar of daily community discussion topics, market commentary, and trading-focused content tailored to active and professional trader interests, consistent with Bitget's brand voice and tone.
• Operate and grow Bitget's Telegram and Discord communities, ensuring engagement, moderation, and a consistent, on-brand trader experience across both channels.
• Partner closely with Social Media and Product Marketing teams (as key stakeholders outside the Branding function) to align community messaging with core product launches, brand campaigns, and cross-platform promotional pushes.
• Track and report on community growth metrics using insights to continuously refine growth initiatives, tier mechanics, and brand positioning within the trader community.

What you'll need

• 3+ years of experience in community management, growth marketing, ideally within crypto, fintech, or trading platforms.
• Demonstrated experience managing exchange Telegram and/or Discord communities, including moderation tools, bots, and engagement campaigns.
• Personal trading experience in stocks and/or crypto, with a genuine understanding of active/professional trader psychology, sentiment, and interests.
• Proven track record designing or optimizing tiered loyalty/membership programs tied to measurable targets.
• Strong content instincts — able to conceive and execute UGC campaigns, contests, and daily discussion topics that drive organic engagement.
• Data-driven mindset: comfortable analyzing engagement and trading metrics to iterate on community mechanics and campaign performance.
• Native Chinese speaker with fluent English proficiency (spoken and written), able to communicate effectively with both Chinese and English-speaking trader communities.
• Strong team collaboration and cross-department communication skills, with proven ability to work effectively across Product, Social Media, Marketing, and Data teams in a fast-paced environment.
• Familiarity with crypto exchange products, tokenized equities, and derivatives trading is highly preferred.
• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

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