Community Associate

Powered by We Hong Kong Limited; Hong Kong Island; On-site; HKD 300,000 - 420,000; Full time

Job summary

WeWork in Hong Kong is seeking a customer-focused professional to support product and hospitality operations across flagship spaces. You will lead building tours for prospective members, understand member needs, and propose service solutions to enhance the member experience.

You will manage relationships with key members, assist with contract renewals, handle feedback, and work with cross-functional teams to ensure smooth building operations. English, Cantonese, and Mandarin skills are required.

Qualifications

• Bachelor degree or above.
• Fluent in written and spoken English, with workable Cantonese and Mandarin.

Responsibilities

• Lead building tours for prospective members as needed.
• Understand member needs and provide recommended service solutions.
• Participate in training and promotions for new business.
• Establish professional membership relationships with key members.
• Follow up on member feedback to improve the guest experience.
• Assist members in contract renewal and provide space solutions.
• Handle member complaints and ensure rapid resolution.
• Conduct walkthroughs and coordinate with cross-functional teams.
• Maintain good relations with landlord and property management.

Skills

Client-centric

Sales awareness

Relationship management

Ownership

English proficiency

Cantonese

Mandarin

Interpersonal skills

Multitasking

Education

Bachelor degree or above

Job description

WeWork, as a leader in flexible workplace with a global vision, aims to create unlimited opportunities for everyone and help members achieve their dreams. Currently, WeWork has established nearly 70 communities in 12 cities across Greater China, attracting over 7,000 corporate clients and more than 70,000 members. Through its three core competencies of “Flexibility, Innovation, and Technology,” WeWork is bridging the gap between demand and supply in Greater China’s flexible workspace market, effectively linking property owners and clients, and promoting healthy business growth based on mutual benefits within the industry.

In the future, WeWork will continue to leverage its global brand advantages and strategic resources to meet the diverse office needs of the local Chinese market, integration and collaborative development among enterprises, and create new connections in partnership with local Chinese collaborators.

In this role, you’ll be responsible for:

WeWork Product Support

Lead building tours for prospective members as needed.

Systematically and comprehensively understand the needs of members, and proactively provide recommended service solutions.

Regularly participate in internal training and learn the process of promotion and operation for new business.

Hospitality and Membership Engagement

Establish professional and sincere membership relationships with key members in the building.

Follow up on the feedback and experience of members during their stay to ensure their experience when using WeWork services.

Assist members in contract renewal and provide flexible office space solutions based on their actual situation.

Handle member complaints, promote the rapid resolution of problems, and prioritize the member experience.

Building Operations and Management

Conduct walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.

Work closely with cross-functional teams to prevent risks and ensure smooth operation.

Response and manage all issues about building operation related tickets.

Maintain a good relationship with landlord and property management team.

Team collaboration management

Have basic team leadership skills, setting a good example to solve problems.

Actively participate in the company's internal training to enhance personal management capabilities.

About You

We’d love to hear from you if you meet the competencies below:

• Client-centric: always prioritize clients and their needs. Take the initiative to understand clients and have empathy. Answer all questions and proactively share information.
• Sales awareness: fully understand WeWork Greater China's products and services. Be well familiarized with the company's internal sales policies and directions, and continue to promote performance growth.
• Relationship management: listen attentively and communicate authentically. Carry out promises and align words with actions. Think from clients' perspective and maintain a trusting relationship.
• Ownership: Act in a way that conveys the vitality and professionalism of the Community Team. At the same time, have a strong sense of job responsibility and be responsible for both actions and results.

Qualifications:

Bachelor degree or above

0-3 years of solid full-time working experience, experience in property management, high-end hospitality, co-working, To-B business administration, retail or F&B industry is highly preferred

Fluent in written and spoken English, with workable Cantonese and Mandarin skills

Must have basic computer skills

Good interpersonal and multi-tasking skills

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

Passion and understanding of WeWork’s mission and values