Centre Manager, Hong Kong

Industrious Asia Pacific; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Monthly mobile allowance

5-day work week

Flexible medical benefits

Diverse, collaborative workplace

Job summary

Industrious Asia Pacific in Hong Kong seeks a Centre Manager to drive high occupancy and exceptional member experiences. You will lead the on-site team, partner with Marketing to convert leads, and report on the office’s financial performance to key stakeholders.

You will own daily operations, hire and coach staff, ensure regulatory compliance, and maintain Industrious brand standards while delivering a calm, productive and welcoming workplace for members and colleagues.

Qualifications

• Hold a qualification from an accredited institution.
• Minimum of 5 years of proven leadership and a track record of exceeding sales targets.
• Excellent problem solver under conditions of uncertainty/ambiguity.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Open the office with high occupancy, and ensure offices are fully occupied thereafter.
• Collaborate with Marketing to convert leads to business for the Office.
• Manage Office’s P&L performance and produce reports for stakeholders.
• Implement attentive cost control when necessary.
• Implement and monitor systems for smooth daily operations with the Operations team.
• Be the brain trust for Sales, Operations, Strategy and Analytics for the Office.
• Hire, manage and motivate the team; create robust policies and procedures.
• Lead brand consistency, security and safety; communicate business decisions clearly.

Skills

Leadership

Sales targets

Problem solving

MS Word

MS Excel

PowerPoint

Education

Accredited qualification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

As a Centre Manager at Industrious, you will be responsible for maintaining occupancy of the office and operating the office with utmost efficiency. You will be the face of the office and play a critical role in defining member experiences at Industrious.

A successful Centre Manager will be responsible for ensuring your team is engaged and able to deliver results that will keep members satisfied.

The Centre Manager will report to the General Manager, Hong Kong.

What you’ll do

Build our Brand, Presence, and Growth

• Open the office with high occupancy, and ensure that the offices are fully occupied thereafter
• Work closely with the Marketing team to convert leads to business for the Office
• Work with the Country General Manager to manage the Office’s P&L performance, analyse financial performance and produce relevant reports to present to relevant stakeholders
• Implement attentive cost control when necessary

Enforce Operational Rigour

• Implement and monitor systems to ensure smooth daily operations for the Office, working with the Operations team to ensure this
• Become the brain trust and driver of all things related to your Office including (1) Sales, (2) Operations, (3) Strategy, and (4) Analytics
• To manage and oversee all aspects of the Office’s operations, including member relations, finance, sales, marketing and events

Direct with Charisma

• Hire, manage and motivate the team on the ground, serving as both a coach and a team player to the member relations teams; assist to create and implement robust policy and procedures.
• Be a force of nature that pushes boundaries, possibilities, quality and deadlines by always being warm but demanding in a professional manner.
• Maintain a calm disposition, even (and especially) during stressful situations. Be optimistic and help other stakeholders and team members do so as well.

Be the Pillar

• Work with the Operations team to design and implement processes and procedures to optimise member experience and increase operational efficiency
• Support the General Manager and other team members in sales activities, tours and developing strategies to increase occupancy, enhance members engagement and team members satisfaction
• Be the local expert responsible for Industrious compliance with local regulations and practices

Lead the Team

• Maintain Industrious brand standard in the local market
• Ensure utmost security and safety for our members and team
• Represent Industrious when the right occasion turns up and be able to effectively
• communicate the rationale behind our business decisions through strong oral and written communication skills to internal and external parties

Who you are

Requirements

• Hold a qualification from an accredited institution
• Minimum of 5 years of proven leadership and and a track record of exceeding
• sales targets and the ability to inspire teams to produce exceptional results
• Excellent problem solver under conditions of uncertainty/ambiguity
• Proficient in Microsoft Word, Excel, and PowerPoint

Qualities

• Able to organise, plan and manage multiple activities to accomplish desired results
• Able to effectively make sound decisions under tight deadlines
• Enjoy working in a fast-paced environment
• Have strong technical aptitude and analytical skills
• Must be team oriented and be able to lead productive, multi-discipline meetings
• Act in a manner of integrity that shows support for the company, its values, and
• the employees, while maintaining constant focus on meeting/exceeding requirements and expectations

What’s in it for you

• Competitive remuneration
• 5-day work week
• Monthly mobile allowance
• Flexible benefits for medical and other approved wellness, healthcare activities etc.
• Beautiful workplace environment that fosters collaboration and interactions with
• others from a diverse background of cultures
• Opportunity to work with various teams across regional locations

Does this sound like you?