Commercial Customer Services Officer [Ref no: CCSO-ALAM]

Nanyang Commercial Bank; Hong Kong; On-site; HKD 190,000 - 223,000; Full time

Job summary

Nanyang Commercial Bank is seeking a capable operations assistant to support Relationship Managers with daily client interactions and credit-line monitoring for corporate clients. You will assist with account openings, KYC/AML documentation, and basic deal support while maintaining meticulous filing and smooth daily workflows.

Fresh graduates are welcome; 1–3 years in corporate banking is an advantage. Proficiency in MS Office and fluency in Cantonese and Mandarin are required.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, or related field.
• Fresh graduates welcome; 1-3 years in corporate banking is advantageous.
• Excellent interpersonal and communication skills.
• Able to work independently and in a team.
• Proficiency in Word, Excel, and PowerPoint.
• Fluency in Chinese (Cantonese and Mandarin).

Responsibilities

• Provide operational support to Relationship Managers in daily client interactions and follow up on routine client inquiries promptly.
• Assist Relationship Managers in monitoring credit lines for corporate clients and help gather financial data and collateral documents for credit evaluations.
• Assist in processing corporate account openings, routine account reviews, and deposit transactions. Support the team with basic document collection and verification for KYC and AML compliance.
• Assist with basic transaction processing, deal execution support, and meticulous filing of documentations. Perform daily administrative and operational duties to maintain smooth team workflows.

Skills

Interpersonal skills

Communication

Chinese fluency

Team player

MS Office

Education

Bachelor’s degree in Accounting, Finance, Economics

Tools

Microsoft Office

Job description

Job Responsibilities:

• Provide operational support to Relationship Managers in daily client interactions and follow up on routine client inquiries promptly;
• Assist Relationship Managers in monitoring credit lines for corporate clients and help gather financial data and collateral documents for credit evaluations;
• Assist in processing corporate account openings, routine account reviews, and deposit transactions. Support the team with basic document collection and verification for KYC and AML compliance;
• Assist with basic transaction processing, deal execution support, and meticulous filing of documentations. Perform daily administrative and operational duties to maintain smooth team workflows.

Job Requirements:

• Bachelor’s degree in Accounting, Finance, Economics, or a related discipline;
• Fresh graduates are welcome. 1-3 years of relevant experience in corporate/ commercial banking is an advantage;
• Excellent interpersonal and communication skills with a positive, responsible, and proactive attitude;
• A good team player but able to work independently;
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint;
• Fluency in written and spoken Chinese (including Cantonese and Mandarin).

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More Job Information

Salary

• 17000 - 20000 / MONTH

Job Function

• 銀行 金融服務 - 顧客服務 關係管理

Education

• 學士