Commercial Customer Services Officer (Ref no: CCSO-ALAM)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Nanyang Commercial Bank Ltd. in Hong Kong is seeking a detail-oriented Banking Operations Assistant to support Relationship Managers in daily client interactions and credit line monitoring.

You will gather financial data and collateral for credit evaluations, assist with corporate account openings and KYC/AML procedures, and handle routine transaction processing and document filing to ensure smooth team workflows.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics or related field.
• 1–3 years in corporate/commercial banking is a plus.
• Excellent interpersonal and communication skills; proactive and responsible.

Responsibilities

• Provide operational support to Relationship Managers in daily client interactions and follow up on routine inquiries.
• Assist in monitoring credit lines for corporate clients and gather data for credit evaluations.
• Assist in processing corporate account openings, account reviews, and deposits; support KYC/AML document collection and verification.
• Perform daily administrative and operational duties to maintain smooth team workflows.

Skills

Interpersonal skills

Communication skills

Team player

Independent work

Proactive attitude

Education

Bachelor's degree in Accounting, Finance, Economics

Tools

Microsoft Office

Job description

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Provide operational support to Relationship Managers in daily client interactions and follow up on routine client inquiries promptly;
• Assist Relationship Managers in monitoring credit lines for corporate clients and help gather financial data and collateral documents for credit evaluations;
• Assist in processing corporate account openings, routine account reviews, and deposit transactions. Support the team with basic document collection and verification for KYC and AML compliance;
• Assist with basic transaction processing, deal execution support, and meticulous filing of documentations. Perform daily administrative and operational duties to maintain smooth team workflows.

Job Requirements

• Bachelor’s degree in Accounting, Finance, Economics, or a related discipline;
• Fresh graduates are welcome. 1-3 years of relevant experience in corporate/ commercial banking is an advantage;
• Excellent interpersonal and communication skills with a positive, responsible, and proactive attitude;
• A good team player but able to work independently;
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint;
• Fluency in written and spoken Chinese (including Cantonese and Mandarin).

We are an Equal Opportunities Employer.