Collectibles Customer Experience Specialist

Collectors Universe (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 312,000; Full time

Job summary

Collectors Universe (Hong Kong) Limited is seeking a customer service professional to assist collectors. You will handle inquiries by phone, email, chat, and in-person visits, delivering personalized service at events and trade shows.

Fluency in English, Cantonese, and Mandarin is required; additional Asian languages are a strong plus. The role offers competitive compensation based on experience and location within a dynamic, collector-focused team.

Qualifications

• 2+ years of customer service experience preferred.
• Customer-focused, organized, and professional.
• Comfortable in a fast-paced environment.
• Interest in collectibles, auction, or grading industries.
• Fluent in English, Cantonese, and Mandarin; additional Asian languages a plus.

Responsibilities

• Answer all inbound customer inquiries by phone, email, chat, and in-person visits promptly and professionally.
• Meet face-to-face with Collectors Club members during office visits, events, and trade shows to provide personalized service.
• Support customers with submission-related questions, account updates, service information, and general PCGS processes.
• Maintain accurate records of all customer interactions and follow-up actions.
• Escalate complex cases when needed.
• Partner with sales and operations team to improve customer journey.
• Identify potential high-value Collectors Club members and refer them to Business Development team for key account development opportunities.

Skills

Customer service

English

Cantonese

Mandarin

Job description

Collectors Universe (Hong Kong) Limited is seeking a customer service professional to assist collectors. You will handle inquiries by phone, email, chat, and in-person visits, delivering personalized service at events and trade shows.

Fluency in English, Cantonese, and Mandarin is required; additional Asian languages are a strong plus. The role offers competitive compensation based on experience and location within a dynamic, collector-focused team.