PCGS Customer Service Representative

Collectors Universe (Hong Kong) Limited; Hong Kong; Presencial; HKD 167.000 - 312.000; Jornada completa

Descripción de la vacante

Collectors Universe (Hong Kong) Limited is seeking a customer service professional to assist collectors. You will handle inquiries by phone, email, chat, and in-person visits, delivering personalized service at events and trade shows.

Fluency in English, Cantonese, and Mandarin is required; additional Asian languages are a strong plus. The role offers competitive compensation based on experience and location within a dynamic, collector-focused team.

Formación

• 2+ years of customer service experience preferred.
• Customer-focused, organized, and professional.
• Comfortable in a fast-paced environment.
• Interest in collectibles, auction, or grading industries.
• Fluent in English, Cantonese, and Mandarin; additional Asian languages a plus.

Responsabilidades

• Answer all inbound customer inquiries by phone, email, chat, and in-person visits promptly and professionally.
• Meet face-to-face with Collectors Club members during office visits, events, and trade shows to provide personalized service.
• Support customers with submission-related questions, account updates, service information, and general PCGS processes.
• Maintain accurate records of all customer interactions and follow-up actions.
• Escalate complex cases when needed.
• Partner with sales and operations team to improve customer journey.
• Identify potential high-value Collectors Club members and refer them to Business Development team for key account development opportunities.

Conocimientos

Customer service

English

Cantonese

Mandarin

Descripción del empleo

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

What You'll Do

• Answer all inbound customer inquiries by phone, email, chat, and in-person visits promptly and professionally
• Meet face-to-face with (potential) Collectors Club members during office visits, events, and trade shows to provide personalized service
• Support customers with submission-related questions, account updates, service information, and general PCGS processes
• Maintain accurate records of all customer interactions and follow-up actions
• Escalate complex cases when needed
• Partner with sales and operations team to improve customer journey
• Identify potential high-value Collectors Club members and refer them to Business Development team for key account development opportunities

Who You Are

• 2+ years customer service experience preferred
• Customer-focused, organized, and professional
• Comfortable in fast-paced environment
• Interest in the collectibles, auction, or grading industries
• Fluent in English, Cantonese, and Mandarin is required. Additional Asian language skills are a strong plus

Compensation

Compensation for this position is competitive and will be determined based on experience, qualifications, location, and overall skillset.

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.