Cloud Solutions Architect & Customer Success Lead

Alibaba Cloud; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Alibaba Cloud in Hong Kong is looking for a Customer-Proximate Technical Support expert to monitor and analyze customer technical challenges, ensuring efficient support ticket handling and assisting in cloud optimization. The role requires over 3 years of experience in solution design and a solid technical background.

Key responsibilities include proactive service architectures, risk inspection, and providing dedicated support during critical customer events. Candidates should possess strong expertise in cloud-native technologies and capabilities in managing customer relationships for technical solutions.

Qualifications

• Over 3 years of experience in solution design and architecture for large-scale applications.
• Technical background with experience in developing or operating cloud products.
• Proficient understanding of cloud-native technologies and data management.

Responsibilities

• Monitor and resolve customers’ technical issues efficiently.
• Conduct risk inspections and ensure business continuity.
• Provide tailored support during critical business events.

Skills

Solution design

Architecture

Backend development

Cloud-native technologies

Big data

Networking

Middleware

Customer relationship management

Technical support

Job description

Alibaba Cloud in Hong Kong is looking for a Customer-Proximate Technical Support expert to monitor and analyze customer technical challenges, ensuring efficient support ticket handling and assisting in cloud optimization. The role requires over 3 years of experience in solution design and a solid technical background.

Key responsibilities include proactive service architectures, risk inspection, and providing dedicated support during critical customer events. Candidates should possess strong expertise in cloud-native technologies and capabilities in managing customer relationships for technical solutions.