Client Services & Office Administration Specialist

Deutsche Börse Group; Hong Kong; On-site; HKD 223,000 - 446,000; Full time

Job summary

Deutsche Börse Group in Hong Kong seeks a client service professional to respond to inquiries, manage complaints, and coordinate with the Europe head office to resolve issues promptly. The role includes occasional client visits and training.

You will ensure policy compliance, support office administration, and maintain strong client relationships through effective communication and problem-solving skills.

Qualifications

• Minimum Bachelor’s Degree in Finance and/or Economics or equivalent training.
• 3 to 5 years experience in securities/banking, with custodian bank or securities house preferred.
• Knowledge of settlements in various markets.
• Fluent spoken Mandarin and Cantonese, and excellent spoken and written English.

Responsibilities

• Handle client inquiries and maintain log of client inquiries and complaints.
• Identify needs of prospective clients in assigned areas for settlement and custody.
• Provide solutions to customer queries and maintain favorable client relationships.
• Liaise with head office team in Europe to resolve client inquiries.
• Visit and train clients occasionally.
• Ensure internal control systems and office processes comply with policy.
• Support Office Manager with clerical and administrative tasks to ensure HK office efficiency.
• Review and update administrative policies and procedures.
• Review invoices and prepare reports on general expenses and petty cash.

Skills

Mandarin

Cantonese

English

Interpersonal skills

MS Office

Education

Bachelor’s degree in Finance or Economics

Tools

MS Office

Job description

Deutsche Börse Group in Hong Kong seeks a client service professional to respond to inquiries, manage complaints, and coordinate with the Europe head office to resolve issues promptly. The role includes occasional client visits and training.

You will ensure policy compliance, support office administration, and maintain strong client relationships through effective communication and problem-solving skills.