Client Advisor / Sales Associate ( Landmark Store)

Gucci Group (Hong Kong) Limited; Hong Kong; On-site; HKD 223,000 - 446,000; Full time

Job summary

Gucci Group (Hong Kong) Limited is seeking a Senior Client Advisor to provide best-in-class service in-store and remotely, building strong client relationships and driving loyalty.

You will combine styling knowledge with selling skills, stay current on fashion trends, and collaborate with store operations to ensure exceptional guest experiences while maintaining high ethical standards and loss-prevention practices.

Qualifications

• Diploma or above in any discipline.
• Minimum 2 years of luxury fashion sales experience.
• High ethics, professionalism and integrity.
• Deep passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Ability to work in a fast-moving, dynamic environment.
• Fluent in Cantonese, Mandarin and English.

Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service in-store or remotely.
• Deliver a personalized, client-centric experience to drive repeat business and brand loyalty.
• Drive sales through monitoring KPIs and maximizing opportunities in-store and remotely.
• Provide exceptional client experience through hospitality, selling skills, and product rituals.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies with emphasis on loss prevention and operational excellence.
• Perform other duties as assigned.

Skills

Client service

Sales techniques

Communication

Luxury retail

Education

Diploma or above

Job description

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.

Combines styling knowledge with the ability to offer products to best serve the client.

Actively participate in all store operations such as stock maintenance, stock inventories, etc.

Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

Perform other duties as assigned.

QUALIFICATIONS

Diploma or above in any disciplines

Minimum 2 years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

Deep passion for fashion and luxury.

Excellent commercial awareness and client attitude.

Ability to work in a fast-moving and dynamic environment.

Good command of spoken Cantonese, Mandarin and English

Candidates with more experience may be considered as Senior Client Advisor

Data collected will be for recruitment purpose only.

Luxury & Designer Goods Retail 101-1,000 employees

Founded in Florence in 1921, Gucci is one of the world’s leading luxury fashion brands. We are now inviting you to join us as:

Founded in Florence in 1921, Gucci is one of the world’s leading luxury fashion brands. We are now inviting you to join us as: